Job Description
The GSC-IT Advanced End-User Support Agent supports the day to day deployment of Best Buy end user corporate managed assets for Corporate and Field users. Agents will be required to multitask during troubleshooting, imaging, configuring and deploy end user assets that are used remotely and at Geek Squad City (GSC). Agents will also handle break/fix functionality for hardware repairs on laptop and desktop systems while maintaining warranty certification. Be part of a team that puts people before all else and accounts for what comes next.
Key responsibilities:
Key responsibilities:
- Managed Asset Support
- PC/Mac Imaging/Reimaging
- Software and hardware install on company asset device
- Device troubleshooting support using ticketing system
- Partners with cross-functional teams for resources and solutions: Office Support and Level 3 Support
- Deploys refreshed company assets to end users
- Engages end-user to provide appropriate service solutions, while adhering to SOP
- Maintains and tracks inventory of all corporate managed assets and assist warehouse agent as necessary
- Deploys and integrates end user accounts to company VPN devices
- Manages knowledge bases used internally by the GSC-IT & End User Support teams as well as employee facing KB's.
- Ticket Routing and reporting
Numbers & Facts
| Location | Brooks, Kentucky |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1966 |
| Website | http://www.bestbuy-jobs.com/ |
About Company
Energetic teams. Fun atmosphere. Exciting opportunities.
That’s what you’ll find at Best Buy. Care to join us?
You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.
Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.
When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.
So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.
Skills
- Administrative Skillsunmatched
- Asset Managementunmatched
- Cross-Functionalunmatched
- Desktop PCunmatched
- Hardware Installationunmatched
- Hardware Repairunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Inventory Managementunmatched
- Knowledge Baseunmatched
- Laptop Hardwareunmatched
- Multitaskingunmatched
- Software Installationunmatched
- Standard Operating Procedures (SOP)unmatched
- Technical Supportunmatched
- VPN (Virtual Private Network)unmatched
- Warehousingunmatched
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