Agent Call Transfer - Part Time

As a Part time Call Transfer Sales Agent, you will address the customer in a professional and welcoming manner, clarify the specifics and advantages of the heavily discounted getaway package, answer questions, and discuss objections using our sales approach. Your primary goal as a call transfer agent is to qualify our callers and sell our highly discounted vacation packages to preview our luxurious resorts; These tours are designed to promote our breathtaking resorts, which offer the customer the possibility of building lasting memories with vacation ownership.

This is a Part Time opportunity for the Inbound Sales Call Transfer team and will include schedules ranging between 15-20 hours per week, primarily covering evening and weekend shifts.

Expected Shift:

• Days: Friday through Monday
• Hours: Approximately 4-5 hour shifts
• Timeframe: Between 5:00 PM - 11:00 PM

Training Requirement: All selected candidates will be required to complete a mandatory two-week full-time training program, scheduled:

• Monday through Friday
• 8:00 AM - 8:00 PM
• Handle inbound call transfers to sell approved Hilton Grand Vacations getaway packages
• Operate within company-approved scripts and guidelines
• Maintain minimum sales and conversion quotas as set by leadership
• Ensure client expectations are met or exceeded throughout the sales process
• High school diploma or equivalent
• Strong people skills and a positive, professional demeanor
• Excellent work ethic and confidence in your ability to succeed
• Full schedule availability
• 1+ year of sales and telemarketing experience
• 1+ year of customer service experience
• Preferred experience in call centers, collections, or telecommunications
• Strong verbal communication and phone etiquette
• Proficiency in Microsoft Office

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.