Position Summary
The Agent Experience Coordinator serves as the central operational and agent-support anchor of the office. This role ensures a welcoming, efficient, and high-functioning environment while supporting agents, facilitating CRM training, and maintaining office flow and readiness. The Agent Experience Coordinator plays a vital role in agent onboarding and offboarding, culture and engagement activities, event support, and daily administrative operations that uphold RedKey’s service standards and agent-first approach.
Core Responsibilities
Agent Success & Support
- Serve as the primary in-office contact for agent support and providing timely solutions to requests.
- Assist agents with CRM setup, marketing requests, campaigns, and general workflow support.
- Encourage agent connection to company resources, training, and events.
- Maintain a friendly, supportive, and solutions-oriented presence throughout the day.
Recruiting, Onboarding & Off-boarding
- Support Branch Manager with agent attraction efforts
- Complete agent onboarding tasks ensuring agents are fully integrated into RedKey systems, tools, platforms, and office processes.
- Support off-boarding procedures and system removals.
Administrative & Financial Operations
- Process commission check and maintain accurate documentation.
- Reconcile weekly agent billing and submit to Finance by the end of each week.
- Support file compliance and auditing.
- Support internal communication updates in partnership with marketing and leadership.
- Maintain vendor lists; add new vendors after proper vetting and approval.
Office Environment, Culture & Client Experience
- Maintain a clean, organized, and client-ready office environment throughout the day, including shared and outdoor spaces.
- Meet and Greet all visitors with a welcoming greeting
- Answer phone calls and direct calls to appropriate party
- Manage conference room bookings with priority to closings and ensure accurate calendar updates and timely room turnover.
- Support office events, trainings, meetings, and closings through setup, materials, refreshments, and end-of-day reset.
- Send cards, gifts, and engagement to our agents.
- Maintain letter boards, welcome signage, and office culture touch points.
Inventory & Supplies Management
- Restock office, kitchen, restroom, and event supplies weekly or as needed.
- Maintain Supra and sign logs for agent usage.
- Manage RedKey Store inventory and work within approved budgets for reorders.
- Ensure closing and event supplies are maintained and ordered from approved vendors.
Benefits
- Competitive salary ($42,000 – $52,000)
- Health insurance, including dental and vision
- IRA retirement plan
- Paid time off and company holidays
- Professional development and training opportunities
- Opportunity for growth as the company continues to expand
- Collaborative, supportive, and high-energy team environment
Qualifications
Required
- 2+ years of administrative, office coordination, or customer service experience
- Strong organizational skills with attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Google Workspace (or similar platforms)
Preferred
- Experience in real estate or brokerage operations
- Familiarity with CRM systems, marketing tools, or transaction platforms
- Event coordination or hospitality experience
- Experience supporting sales professionals or independent contractors