Overview We've been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Salesforce Ventures-backed, Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud, Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud. We care about our people and our customers.About the Role:Responsibilities Design, develop, test, and deploy autonomous AI agents using Salesforce Agentforce across Salesforce cloudsBuild and configure custom Agent Actions (Flows, Apex, Prompt Templates, MuleSoft APIs) to extend agent capabilitiesDesign and implement agent topics, instructions, and guardrails to ensure accurate and safe agent responsesCreate proof of concepts (POCs) to evaluate agent feasibility and demonstrate business value before full implementationDevelop custom Prompt Templates and engineer system prompts for optimal agent performanceIntegrate agents with Data Cloud, external systems, and third-party LLMs using MuleSoft or APIsPerform comprehensive testing including unit testing, simulation testing, and support user acceptance testing (UAT)Monitor agent performance analytics and continuously optimize based on conversation metricsTroubleshoot and resolve issues related to agent responses, actions, and integrationsEducation & Experience Requirements 3+ years of development and configuration experience within Salesforce PlatformHands-on experience building and deploying Agentforce agents in production environmentsExpertise in Salesforce Flow (including autonomous mode flows) and Apex for custom agent actionsExperience with API development and integration, including designing and consuming RESTful APIs via MuleSoft or native SalesforceProficiency in prompt engineering and working with Large Language Models (GPT-4, Claude, etc.)Experience with Data Cloud or similar customer data platformsUnderstanding of AI/ML concepts, retrieval-augmented generation (RAG), and grounding techniquesExperience with agent testing methodologies and conversation design principlesCertifications Required Salesforce Certifications:Preferred Certifications:Salesforce Platform App BuilderAgentforce SpecialistIntegration Architect (for complex implementations)Knowledge, Skills and Abilities Deep understanding of Agentforce architecture, Agent Builder, and the Atlas Reasoning EngineAbility to design conversational AI experiences with appropriate agent tone, personality, and guardrailsStrong prompt engineering skills with ability to iterate and optimize agent instructionsKnowledge of Einstein Trust Layer, data security, and compliance requirements for AI agentsExperience with agent performance monitoring, A/B testing, and continuous improvementAbility to translate business requirements into agent capabilities and action plansStrong understanding of when to use agents vs. traditional automation (Flows, Apex)Familiarity with multi-agent orchestration and handoff patternsKnowledge of Salesforce metadata deployment (DevOps, change sets, or CI/CD pipelines)Excellent problem-solving skills and ability to debug complex agent behaviorsStrong communication skills to explain agent capabilities and limitations to non-technical stakeholdersWhat We Offer Competitive salary and performance-based incentivesComprehensive benefits package, including health, dental, and vision insuranceOpportunities for professional development and career growthA collaborative and inclusive work environmentWhy You Should Join Us 100% CEO approval on GlassdoorSmall but mighty team of ~150 EngagersValues that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own It100% remote work arrangements (minimal travel may be required per client need)If you're interested, so are we! Send your resume our way, and we'll contact you for a phone interview if you meet qualificationsEqual Opportunity We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.#J-18808-Ljbffr