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Agentic AI Change Management & Adoption / Rollout Specialist

ICONMA, LLC

Charlotte, NC

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JOB DETAILS
SALARY
$85.71 Per Hour
SKILLS
Analysis Skills, Artificial Intelligence (AI), Automation, Change Management, Communication Skills, Cross-Functional, Health Plan, Information Technology Consulting, Leadership, Legal, Metrics, Performance Metrics, Project Management Professional (PMP), Risk, Risk Modeling, Time Management, Training Program
LOCATION
Charlotte, NC
POSTED
2 days ago
Our Client, an IT Services and Consultant company, is looking for an Agentic AI Change Management & Adoption / Rollout Specialist for their Charlotte, NC/Hybrid location.
 
Responsibilities:
  • Develop AI adoption roadmaps covering stakeholder sequencing, change impact assessments, and go-live milestones.
  • Conduct workflow assessments to identify resistance patterns and role-level impacts before deployment.
  • Facilitate executive briefings and build internal AI champion networks across business units.
  • Design and deliver role-specific training programs, enablement assets, and sandbox learning environments.
  • Track adoption KPIs (usage rates, productivity deltas, confidence scores) and translate insights into targeted interventions.
  • Embed responsible AI principles — transparency, accountability, human oversight — into every rollout design.
  • Collaborate with IT, legal, and compliance to ensure deployments operate within governance guardrails.
  • Build and execute the adoption strategy: stakeholder mapping, persona analysis, value-realization plans, success metrics.
  • Run change-impact assessments across squads, business units, and operating teams; identify and address resistance.
  • Partner with HR, L&D, Risk, Legal, and Compliance on responsible-AI policy rollout, acceptable-use guidelines, and audit readiness.
  • Define and track adoption KPIs (active users, tasks automated, time saved, defect deflection) and present to executive sponsors.
  • Establish feedback loops between users and the engineering team; manage the intake of feature requests, defects, and risks.
  • Lead rollout waves: pilot MVP → define entry/exit criteria, comms plans, and rollback playbooks.
 
Requirements:
  • Strong understanding of how AI/LLM/agentic tools change knowledge-worker and developer workflows.
  • Excellent executive communication, facilitation, and stakeholder-management skills.
  • Comfort with responsible AI principles, model risk, and enterprise compliance frameworks.
  • 7–10 years in change management, digital transformation, or enterprise technology adoption.
  • Demonstrated experience leading adoption for large-scale AI, automation, or intelligent workflow deployments.
  • Working knowledge of agentic AI — multi-agent systems, LLM-powered tools, human-in-the-loop design.
  • PMP a plus.
  • Exceptional executive communication and cross-functional stakeholder management skills.
 
Why Should You Apply?

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ICONMA, LLC

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