AGFC IT Asset Manager/Technical Support

IT Asset Manager/Technical Support

Join the Arkansas Game and Fish Commission as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do

• Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
• Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
• Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
• Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
• Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
• Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
• Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

Travel Requirements

This role requires regular travel to AGFC offices statewide (average 2 days per week) with and without AGFC personnel using AFGC vehicle. No travel reimbursement necessary.