Wolters Kluwer Health is seeking an eCommerce Product Owner with strong technical expertise to assist in transformation and consolidation of eCommerce engines across multiple businesses. As a key member of the Business Transformation (BT) team, this role is responsible for driving improvements across eCommerce capabilities, including digital ordering, checkout, payment workflows, product catalog management, and system integrations, within a leading healthcare information technology organization. This role requires a strong understanding of end-to-end online ordering experiences and a focus on optimizing the customer journey to ensure an intuitive, efficient, and reliable experience for end users. This position presents an excellent opportunity for professionals who are passionate about transforming and enhancing digital commerce experiences, business systems, and organizational results.
KEY RESPONSIBILITIES
Create and manage a product backlog with cross-functional teams to support the BT strategic vision and the evolution of eCommerce capabilities.
Prioritize the team backlog to streamline the execution of the program priorities while maintaining the conceptual and technical integrity of features or components.
Own and prioritize enhancements to the online ordering experience, including product discovery, cart, checkout, and payment workflows, to improve usability and conversion.
Partners with business and technical teams to support product catalog, pricing, promotions, tax, shipping, and integration requirements across eCommerce and downstream systems.
Use analytics, customer feedback, and operational insights to identify friction points, measure performance, and drive continuous improvement in the digital commerce journey.
Guide the scrum team to successfully deliver on time and on budget.
Create epics and user stories with clearly defined acceptance criteria.
Work directly with developers to provide guidance and answer questions on requirements and design to ensure the product features satisfy the customer's needs.
Optimize backlog execution to deliver maximum value to the organization balancing technical constraints and backlog priorities.
Coordinate user acceptance of projects with stakeholders before deployment to production.
Act as advisor, communicating difficult concepts and influencing stakeholders to adopt a different solution approach when needed.
Provide project leadership for Change Management team initiatives.
Excellent interpersonal and communications skills with a demonstrated ability to interact with high-level non-technical stakeholders as well as technical development teams in a global environment.
Manage Third Party Vendors that act as extended members of the scrum team.
Provide support for eCommerce-related business processes and systems, including stakeholder guidance, user enablement, and training when needed.
Performs other duties and responsibilities as required.
QUALIFICATIONS
Education
Experience
3+ years of experience as a lead Product Owner in an Agile environment with a focus on large-scale strategic transformations
3+ years of experience with eCommerce platforms, digital ordering workflows, or online customer experience solutions in an administrator, analyst, or product ownership capacity
Ability to concisely and clearly articulate complex problems, potential solutions, and other complex information to diverse audiences - through written and verbal communications.
Demonstrated ability to manage multiple items simultaneously, with a track record of successful project delivery.
Conflict management skills include the ability to work with and resolve conflicting needs and requirements.
Ability to analyze data, properly articulate and take proactive action on risks and dependencies.
Strong interpersonal leadership skills and ability to commit, influence, motivate and successfully manage teams while working in a matrix / dotted line management structure and with teams that are not direct reports.
Ability to learn new concepts/hardware/technologies quickly.
Self-motivated, able to stay on track, pursue solutions without supervision, and willing to do what it takes to get the job done.
Preferred Skills
Experience with agile methodologies.
Experience in change management and organizational development.
Knowledge of CRM and ERP systems, integrations, and data migrations.
Knowledge of eCommerce platforms, order management systems, payment processing, and digital merchandising tools.
Experience using analytics and reporting tools to evaluate customer behavior, identify friction points in the ordering journey, and drive continuous improvement in conversion and usability.
Strong understanding of end-user ordering experience design, including checkout optimization, cart usability, and cross-functional collaboration to improve the digital commerce journey.
Experience with multinational corporate structures.
PMI / Lean / Agile certification(s) are a strong plus.
About Us
We are a forward-thinking organization committed to driving business transformation and innovation. Our team is dedicated to improving business results through strategic initiatives that drive process changes, organizational improvements, and enhancements to our data and technology.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$102,600.00 - $179,250.00 USD
This role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
At Wolters Kluwer, we excel at creating content solutions for use in a professional context in the fields of health, corporate services, finance, tax, accounting, law, regulation, and education. We are professionals serving professionals and are committed to delivering essential content, software, and services to help our customers make their most critical business decisions. Utilizing the latest in information technology, we ensure that our customers have the solutions they need, when they need them, and in the media best suited to their requirements. When we achieve this, we deliver on our goal of being the market leader in content in context.
Partners in Innovation
Wolters Kluwer professionals are continuously engaged in an ongoing exchange of expertise and ideas with our customers about their work. This partnership in innovation is at the heart of meeting our commitment to the lawyers, doctors, nurses, tax advisors, teachers, and business executives we serve. Knowledge of their professional workflows and the ability to apply emerging technologies to make them more efficient and productive are at the heart of this partnership.
Leading Positions and Brands
Strong market positions are very important to our business strategies at Wolters Kluwer, and we value the leading positions we hold in most of our markets. Across all of our markets, we own strong, enduring brands in North America such as Adis International, Aspen Publishers, Bankers Systems, CCH, ClineGuide, CT Corporation, Kluwer, Facts & Comparisons, IFI Claims, Lippincott Williams & Wilkins, Loislaw, Medi-Span, Ovid Technologiesand Skolar. These brands have promised and delivered high quality information for decades, and we are committed to continuing to do everything necessary to earn, retain, and expand leadership positions in our selected markets.