Aging Care Manager 1 (Local Government)

Aging Care Manager 1 (Local Government)

Salary

$33,481.50 Annually

Location

Potter County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-52245-L0647

Department

Local Government

Division

AN Potter Co Aaa

Opening Date

06/23/2026

Closing Date

7/6/2026 11:59 PM Eastern

Job Code

L0647

Position Number

Multiple positions may be filled from this posting.

Union

SEIU Local 668

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101153

Bureau / Division

Potter County Area Agency on Aging

Worksite Address

1 North Main Street, 3rd Floor

City

Coudersport, Pennsylvania

Zip Code

16915

Contact Name

Nila Gerner

Contact Phone

814.544.7315

Contact Email

ngerner@pottercountyhumansvcs.org

• Description
• Benefits
• Questions

THE POSITION

Join our team at Potter County Area Agency on Aging (AAA) and make a meaningful difference every day.

In this rewarding public service role, you will have the opportunity to support older adults and their families with compassion, care, and respect. This role offers purpose, teamwork, and the chance to make a lasting impact. If you are looking for work that truly matters and offers an excellent benefit package, we would love to welcome you. Apply today.

DESCRIPTION OF WORK

This position supports older adults by evaluating their needs and linking them with helpful services and resources. You will guide individuals and families through important steps that promote safety and well-being. As an Aging Care Manager 1, you will perform the following duties:

• Care Plan Development: Assess consumer needs and create care plans based on social contact, daily activities, cognitive status, physical health, and available resources
• Information Gathering: Collect details from consumers and their support networks to identify concerns and determine needed services
• Service Coordination: Connect individuals with community programs and resources that address their unique situations
• Income Assistance: Help consumers manage income to support their daily living needs
• System Reporting: Use the State reporting system to enter accurate case information and updates

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
• After hours and on-call may be required.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• Upon successful completion of the six-month probationary period in accordance with the union agreement, you will be reassigned to an Aging Care Manager 2 position with a corresponding pay increase.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years as an Aging Case Aide 2; or
• A bachelors degree which includes or is supplemented by twelve (12) credits in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree/credit.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Potter County. If no eligible candidates who live within Potter County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Older Adult Protective Services Act.

• Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

• This position falls under the provisions of the Child Protective Services Law.

• Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Case Aide 2 for three or more years full-time?

• Yes
• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Have you completed 12 or more semester credits of college education in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

05

What level of college education have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• A conferred Bachelors degree or higher
• Within 3 months of conferring a Bachelors degree
• 120 credits or more
• 90 but less than 120 credits
• 60 but less than 90 credits
• 30 but less than 60 credits
• Less than 30 credits
• None

06

If you indicated through your response to the question above that you are within three months of completing a bachelors degree, what is your expected graduation date (MM/YYYY)?

07

How many years of full-time technical or paraprofessional experience do you possess?

• 4 years or more
• 3 but less than 4 years
• 2 but less than 3 years
• 1 but less than 2 years
• Less than 1 year
• None

08

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

09

Do you possess any technical or paraprofessional experience in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?

• Yes
• No

10

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

11

Do you possess any professional level experience in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?

• Yes
• No

12

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

13

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

14

WORK BEHAVIOR 1 - ASSESS CONSUMER NEEDS

Assesses consumers needs and levels of care by interviewing and obtaining information from consumers, members of their families, and other persons necessary to identify social, economic, health, or physical problems to assist the consumers in obtaining a variety of services according to their needs; completes timely written assessments that includes a summarization of the information secured during the interviews via Social Assistance Management System (SAMS) information technology system. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience interviewing/obtaining information from consumers 60 years of age or older about matters of a personal nature such as financial resources, medical limitations, mental capabilities, housing status, or social and recreational activities to gather information to be used for a needs assessment for the individual AND I completed documentation of the information acquired from the interview.
• B. I have experience interviewing/obtaining information from consumers other than 60 years of age or older about matters of a personal nature such as financial resources, medical limitations, mental capabilities, or housing status to gather information to be used for a needs assessment for the individual AND I completed documentation of the information acquired from the interview.
• C. I have experience performing minimal or routine aspects of this work behavior, such as taking health histories from consumers using a standard documentation format.
• D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.
• E. I have NO experience or training related to this work behavior.

15

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of audience(s) interviewed
• The actual duties you performed
• Your level of responsibility

16

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.

• College/University
• Course Title
• Credits/Clock Hours

17

WORK BEHAVIOR 2 - CARE PLANS

Develops care plans and provides ongoing care management services to consumers and their families by making telephone calls, home visits, and reassessments to meet each consumers needs and assist them in obtaining the services/supports. Maintains a caseload of consumers receiving the services/supports and completes ongoing case documentation. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience providing care management services to consumers and their families by making telephone calls, home visits, and reassessments for a population/audience in any human service profession/area AND I completed case documentation.
• B. I have experience performing limited aspects of this work behavior such as arranging or providing transportation for the consumer or assisting the consumer with the completion of forms/applications.
• C. I have successfully completed college-level coursework related to gerontology, sociology, psychology, social welfare, or nursing.
• D. I have NO experience or training related to this work behavior.

18

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of care management services you provided
• The actual duties you performed
• Your level of responsibility

19

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.

• College/University
• Course Title
• Credits/Clock Hours

20

WORK BEHAVIOR 3 - COORDINATION OF SOCIAL SERVICE RESOURCES

Assists consumers in utilizing available resources by working in close cooperation and coordination with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer; provides information about, and refers consumers to, appropriate social service organizations. Levels of Performance Select the "Level of Performance" which best describes your claim.

• A. I have experience contacting social service agencies, hospitals, clinics, courts, or other service providers to obtain information about services offered, new resources that may be available, or services needed by consumers AND I provided information about, and referred consumers to, appropriate social service organizations under the direct guidance of a supervisor or manager.
• B. I have experience contacting social service agencies, hospitals, clinics, courts, or other service providers to obtain information about services offered, new resources that may be available, or services needed by consumers; however, I did not provide referrals.
• C. I completed a college internship related to this work behavior.
• D. I have successfully completed college-level coursework related to gerontology, nursing, sociology, psychology, or counseling.
• E. I have NO experience or training related to this work behavior.

21

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of agencies, providers, or groups you contacted
• The actual duties you performed
• Your level of responsibility

22

If you have selected the level of performance pertaining to college coursework, please provide the requested information in the text box below. Please be sure your response addresses the items listed below. If you indicted you have no training related to this work behavior, type N/A in the box below.

• College/University
• Course Title
• Credits/Clock Hours

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov