Aging Care Manager 3 (Local Government) - Luzerne/Wyoming County Area Agency on Aging
Salary
$51,750.00 Annually
Location
111 N. Pennsylvania Avenue, Wilkes-Barre, PA
Job Type
Full-time
Job Number
02053
Department
Aging
Opening Date
07/01/2026
Closing Date
7/14/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
Description
This is a Care Manager 3 position within the Area Agency on Aging. The employee is assigned to the Protective Services Unit within the Social Services Department. The employee is expected to perform a variety of tasks required of an Aging Protective Services Investigator.
Essential Duties and Responsibilities
- Record a Report of Need for Protective Services and be able to determine category of need and priority of need for the report.
- Investigate all allegations of abuse and all categories of abuse on the Report of Need within regulatory time frames.
- Conduct a Face-to-Face visit with the older adult within regulatory time frames.
- Interview all collateral contacts pertinent to the case, including the alleged perpetrator of the abuse, and collect all necessary evidence and documents.
- Work with other agencies and entities in order to come to a conclusion regarding the case. This could include Law Enforcement, financial institutions, the medical community, Domestic Violence services, and other social services agencies/systems etc.
- Determine case outcome in terms of a substantiated or unsubstantiated case decision.
- On all cases, take necessary action to ensure the safety of the older adult by arranging for Aging services for the older adult, assuring medical intervention for the older adult, assisting with a Protection of Abuse order, assisting with an Eviction Notice at the Magistrates, assisting with placement for the older adult, applying for Representative Payee and any other actions necessary to protect the older adult.
- Assist older adults to apply for entitlement programs such as LIHEAP, PACE, Medicaid (PA 600) SNAP, Tax/Rent rebates, Shared Ride Transit, etc.
- Use legal intervention, as necessary, to gain access to the older adult or to participate in proceedings for appointment of a guardian of estate or person. Testify in Court, if needed.
- Conduct reassessments, as required. Conduct a final reassessment on a substantiated case prior to closing the case.
- Refer cases, as appropriate, to other AAA services including but not limited to OPTIONS, Care Management, Aging Waiver, Caregiver Support Program, Active Adult Centers, etc.
- Document all case activity in the Well-Sky data base, as required
- Is assigned on a rotating basis to provide protective services phone coverage in order to receive new referrals by phone during regular business hours.
- Has opportunity to volunteer for AAA paid after-hours crisis coverage, on a rotating basis.
- Complete statistics, reports, case records, and other forms within the time frames required by the Department of Aging.
- Attend all trainings pertinent to the Protective Services Investigator job classification including Basis Protective Services and yearly PS Enrichment.
- Attends relevant Seminars, Webinars, in-services, Supervisory meetings, etc.
- Interprets AAA programs and Protective Services regulations to individuals, the public, and other agencies.
- Other duties as assigned by the Supervisor.
Required Knowledge, Skills and Abilities
- Knowledge of the laws, rules and regulations governing the protective services program.
- Knowledge of client conditions that permit or require the intervention of court supervision.
- Knowledge of social casework principles and methods.
- Knowledge of the availability of community support services for the benefit of elderly clients.
- Knowledge of current social, economic and health problems and resources as they relate to older adults.
- Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
- Skill in the development of plans to address the needs of vulnerable older adults.
- Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies, institutions and the general public.
- Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of clients in an effective manner.
- Ability to clearly express ideas orally and in writing and to interpret laws and regulations.
- Ability to maintain confidentiality in high pressure situations.
- Ability to understand and accept the needs and rights of other persons and to work with older adults who are physically disabled or economically disadvantaged.
- Ability to work effectively with people and aid them to grow in the constructive use of their potential in adjusting to their specific problems.
Minimum Qualifications
RECRUITMENT METHODS:
Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:
- Seniority Promotion
- Promotion
- Transfer
- Reassignment
ELIGIBILITY -ALL CANDIDATE{S):
1.) Meet the minimum experience and training (METs) required for this position:
- One year as an Aging Care Manager 2 or Aging Program Assessor; or
- One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelors degree in social sciences, behavioral sciences, human services, or a closely related field; or
- Any equivalent combination of experience and training which includes six months of professional human services, law enforcement or nursing experience.
2.) Be a resident of Pennsylvania.
SELECTION CRITERIA:
1.) Meet the minimum experience and training required for the job.
2.) Meritorious Service, defined as:
- The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
- The last due overall regular or probationary performance evaluation was higher than unsatisfactory.
3.) Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 07/14/2026.
APPLICATION INSTRUCTIONS:
1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.
2.) Additional information may be obtained by contacting:
Megan Stone
Human Services Division Head
570-826-8800
megan.stone.OHS@luzernecounty.org
POSITION DETAILS:
Full time
Permanent
Union
Non-Exempt
Code: L0636
Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)
Pay Range: 37
HOW TO APPLY:
All CANDIDATES must apply and submit an application via:
Luzerne County Job Opportunities | Sorted by Job Title ascending | Career Opportunities
If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.
LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTION EMPLOYER.
I. Medical Insurance
The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.
II. Vision and Prescription
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
III. Dental Coverage
The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.
IV. Life Insurance
A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.
V. Retirement
All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.
01
This position assesses consumers' needs and levels of care by interviewing and obtaining information from consumers, members of their families, and other persons necessary to identify social, economic, health, or physical problems to assist the consumers in obtaining a variety of services according to their needs; completes timely written assessments that includes a summarization of the information secured during the interviews via Social Assistance Management System (SAMS) information technology system.
- I have experience interviewing/obtaining information from consumers 60 years of age or older about matters of a personal nature such as financial resources, medical limitations, mental capabilities, housing status, or social and recreational activities to gather information to be used for a needs assessment for the individual AND I completed documentation of the information acquired from the interview.
- I have experience interviewing/obtaining information from consumers other than 60 years of age or older about matters of a personal nature such as financial resources, medical limitations, mental capabilities, or housing status to gather information to be used for a needs assessment for the individual AND I completed documentation of the information acquired from the interview.
- I have experience performing minimal or routine aspects of this work behavior, such as taking health histories from consumers using a standard documentation format.
- I have successfully completed college-level coursework related to gerontology, nursing, sociology, or psychology.
- I have NO experience or training related to this work behavior.
02
Prepares narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software and databases.
- I have experience preparing narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software/databases. I was responsible for all of the final products.
- I have experience preparing portions of narrative investigative reports; however, I was not responsible for the final investigative report. I have experience preparing case records, progress notes, letters and other documentation utilizing applicable computer software/databases and I was responsible for these final products.
- I have successfully completed college-level coursework or other training related to investigative report writing, technical writing, business writing, or English composition.
- I have NO experience or education related to this work behavior.
03
Prepares narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software and databases.
- I have experience preparing narrative investigative reports, case records, progress notes, letters, and other documentation utilizing applicable computer software/databases. I was responsible for all of the final products.
- I have experience preparing portions of narrative investigative reports; however, I was not responsible for the final investigative report. I have experience preparing case records, progress notes, letters and other documentation utilizing applicable computer software/databases and I was responsible for these final products.
- I have successfully completed college-level coursework or other training related to investigative report writing, technical writing, business writing, or English composition.
- I have NO experience or education related to this work behavior.
04
Conducts investigations of the circumstances of elderly consumers who need protection from abuse, exploitation, abandonment, or self-neglect.
- I have experience conducting investigations of allegations of abuse. My duties included conducting interviews, collecting and retaining evidence, and examining records or other documents.
- I have experience assisting others in conducting investigations. My duties included assisting with interviewing, collecting and retaining evidence, and examining records or other documents.
- I have successfully completed college-level coursework or other training related to investigation procedures, criminal investigations, or rules of evidence.
- I have NO experience or education related to this work behavior.
05
Works in close cooperation and coordination with staff in other social service agencies, hospitals, clinics, courts, other service providers, and the community for the purpose of meeting the needs of the consumers and providing continuity for others who work with the consumer; provides information about, and refers consumers to, appropriate social service organizations.
- I have experience individually assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations.
- I have experience assisting consumers in utilizing available resources by coordinating with other social service agencies, hospitals, clinics, courts, other service providers, and the community AND I provided information about, and referred consumers to, appropriate social service organizations under the direct guidance of a supervisor or manager.
- I completed a college internship related to this work behavior.
- I have successfully completed college-level coursework related to gerontology, nursing, sociology, psychology, or counseling.
- I have NO experience or education related to this work behavior.
Required Question
Employer Luzerne County
Address Penn Place Building, Suite 225
20 N. Pennsylvania Avenue
Wilkes-Barre, Pennsylvania, 18702
Phone 570-826-8801
Website http://www.luzernecounty.org