Aging Case Aide 2 (Local Government) - Lehigh County Area Agency on Aging

Aging Case Aide 2 (Local Government) - Lehigh County Area Agency on Aging

Salary

$53,955.00 Annually

Location

Lehigh County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-53680-L0609

Department

Local Government

Division

AN Lehigh Co Aaa

Opening Date

07/08/2026

Closing Date

7/21/2026 11:59 PM Eastern

Job Code

L0609

Position Number

80000710

Union

Non-Union

Bargaining Unit

LG

Pay Group

LG

Bureau / Division Code

88101139

Bureau / Division

Lehigh County Aging and Adult Services

Worksite Address

17 South 17th Street

City

Allentown, Pennsylvania

Zip Code

18101

Contact Name

Susan Whittaker

Contact Phone

610.782.3247

Contact Email

susanwhittaker@lehighcounty.org

• Description
• Benefits
• Questions

THE POSITION

The Lehigh County Aging and Adult Services is looking for a caring and motivated Aging Case Aide 2 who enjoys helping older adults. In this role, you will make a positive difference by guiding consumers to the services and support they need. Every day will bring new opportunities to learn, connect, and make someone's life easier. Join a team that values compassion, teamwork, and strong communication!

DESCRIPTION OF WORK

This position supports older adults by gathering information, assisting with program applications, and helping connect individuals to community services. Your work ensures consumers receive accurate guidance and timely referrals. As a Aging Case Aide 2, you will perform the following duties:

• Referral Processing: Record new referrals and update consumer information received from phone calls and other sources
• Call Screening: Identify needs during incoming calls and provide information or referral guidance
• Form Assistance: Help consumers complete program applications and determine eligibility for benefits
• Information Gathering: Interview individuals to collect details needed for services and document case histories
• Community Outreach: Participate in wellness fairs and assist with special events and holiday programs
• Record Management: Maintain accurate data and organize daily information for the intake unit

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/test once for this posting.

• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.

01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

How many years of full-time public contact experience do you possess?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

04

Do you possess one or more years of full-time public contact experience in a human services program?

• Yes
• No

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

06

How much college coursework have you completed?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more
• 30 but less than 60 credits
• Less than 30 credits
• None

07

If you claimed completion of any amount of college coursework in the above question, have you also completed coursework in the behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• Yes
• No

08

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our FAQ page.

• Yes

09

WORK BEHAVIOR 1 - INFORMATION AND REFERRAL

Assists with providing consumers and family members with reference information regarding services, programs, and community resources targeted to audiences 60 years of age or older to aid them in making informed choices regarding their needs/decision making. Refers consumers to other agencies, programs, or service providers as needed.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience providing program information to consumers regarding services, programs, or community resources TARGETED TO AUDIENCES 60 YEARS OF AGE OR OLDER, and referred them to other agencies, programs, or service providers as needed.
• B. I have experience providing program information to consumers regarding services, programs, or community resources IN ANY HUMAN SERVICE PROGRAM AREA, and referred them to other agencies, programs, or service providers as needed.
• C. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) consumers you provided information to and type(s) of information provided
• The actual duties you performed
• Your level of responsibility

11

WORK BEHAVIOR 2 - ASSISTS CONSUMERS

Assists consumers in applying for, and accessing support options, such as analyzing benefit options, determining their eligibility for benefits, and assisting with the completion of forms/applications (such as PACE/PACENet, Medicare/Medicare Part D, Property, Tax & Rent Rebates, LIHEAP, etc.)

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience assisting consumers 60 YEARS OF AGE OR OLDER and their families. My duties included analyzing benefit options, assisting them in determining eligibility for benefits AND assisting with the completion of forms/applications.
• B. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included analyzing benefit options OR assisting them with determining their eligibility for benefits AND assisting with the completion of forms/applications.
• C. I have experience assisting consumers IN ANY HUMAN SERVICE PROGRAM AREA. My duties included assisting them with the completion of forms/applications.
• D. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of consumer(s) you assisted
• The actual duties you performed
• Your level of responsibility

13

WORK BEHAVIOR 3 - MAINTAINS ONGOING CASE DOCUMENTATION

Maintains ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience maintaining ongoing case documentation (electronic and paper files) of all contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
• B. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized the SAMS COMPUTER SYSTEM for my electronic case documentation.
• C. I have experience maintaining ongoing case documentation (electronic and paper files) which included 2 OF THE 4 types of documentation: contacts and referrals made, information provided, work completed, and disposition. I utilized OTHER TYPES OF COMPUTER SYSTEMS for my electronic case documentation.
• D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience
• The type(s) of documentation you documented/maintained and type(s) of databases used for electronic documentation
• The actual duties you performed
• Your level of responsibility

Required Question

Employer Commonwealth of Pennsylvania

Address 613 North Street

Harrisburg, Pennsylvania, 17120

Website http://www.employment.pa.gov