Aging Case Aide 2

Aging Case Aide 2

Salary

$35,000.00 Annually

Location

111 N. Pennsylvania Avenue, Wilkes-Barre, PA

Job Type

Full-time

Job Number

01294

Department

Aging

Opening Date

07/01/2026

Closing Date

7/14/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

This is a paraprofessional position. The employee is responsible to support the Social Services Department staff, including the Care Management Unit, the Intake/Assessment Unit, and the Protective Services Unit. The majority of work is with the Intake/Assessment Unit. Geographic area covered is Luzerne and Wyoming counties. The employee reports to an Aging Care Management Supervisor 1.

Essential Duties and Responsibilities

• Maintain on-going-proficiency in the use of the statewide Department of Aging data bases known as Well-Sky and PIA.
• Contacting the consumers by telephone to assist in the screening of referrals for Assessment and diverting to the appropriate department.
• Recording responses to follow-up telephone calls in a standardized format in the journal section of the AAA Data Base. Contact the assigned Care Manager with any issues or concerns.
• Field all in-coming telephone calls from consumers who have questions about Aging Programs such as questions regarding Needs Assessments, Functional Eligibility Determinations, home modifications, OPTIONS, or other programs.
• Complete request for assistance forms for the above-named Programs for consumers who come into the AAA as walk-ins.
• Conduct home visits in the community to those consumers who require assistance in gathering financial documentation or other application information.
• Assist with Functional Eligibility Determinations by performing Desk Reviews and compilation of assignment lists
• Telephone consumers as assigned for special projects, for example, emergency situations, waiting list status, follow-up telephone calls for unmet needs, follow up on financial documentation requests or other reasons as assigned or deemed necessary by the Supervisor
• Pick-up or deliver consumer necessities as requested by the Care Managers and Supervisors. For example, emergency medical supplies, emergency food items, paperwork for various applications, etc.
• Assist intake unit as warranted due to call volume or coverage needs
• Keep track of all activities assigned each month and consumers seen each month for statistical purposes
• Xeroxing, Faxing, Scanning, Filing, Mailings, Shredding, Purging, etc., as requested
• Attend meetings, in-services, seminars, webinars, etc, as required
• Other duties as assigned by the Supervisor.

Required Knowledge, Skills and Abilities

• Knowledge of the physical, cultural and social aspects of the assigned community.
• Ability to obtain, evaluate and analyze information from interviews, reports, records and other type of sources of information; and to provide information to clients and other type of personnel.
• Ability to communicate effectively, both orally and in writing. Ability to establish and maintain positive working relationships.
• Ability to learn about Area Agency on Aging Programs and the services of other community agencies.
• Ability to effectively communicate verbally with older persons. Ability to read, write, and perform simple arithmetic computations. Ability to follow simple oral and written instructions.
• Ability to express ideas clearly and persuasively to elderly clients.

Minimum Qualifications

RECRUITMENT METHODS:

Applicants must meet one (or more) of the following method(s) to be considered for this vacancy:

• Seniority Promotion
• Transfer
• Reassignment
• Voluntary Demotion

ELIGIBILITY -ALL CANDIDATE{S):

1.) Meet the minimum experience and training (METs) required for this position:

• One year as an Aging Case Aide 1; or

• Two years of public contact work, including one year in a human services program; or

• Any equivalent combination of experience and training.

2.) Be a resident of Pennsylvania.

SELECTION CRITERIA:

1.) Meet the minimum experience and training required for the job.

2.) Meritorious Service, defined as:

• The absence of any discipline above the level of written reprimand during the 12 months preceding the closing date on the posting.
• The last due overall regular or probationary performance evaluation was higher than unsatisfactory.

3.) Seniority, Defines: A minimum of twelve months in the next lower class(es) by the closing date of this posting 7/14/26

APPLICATION INSTRUCTIONS:

1.) Interested qualified applicants must submit all the requested materials as specified in the "How to Apply." Failure to comply with the above application requirements will eliminate you from consideration for this position.

2.) Additional information may be obtained by contacting:

Megan Stone

Human Services Division Head

272-808-2829

Megan.Stone.OHS@luzernecounty.org

POSITION DETAILS:

• Full time

• Permanent

• Union

• Non-Exempt

• Code: L0609

• Hours: 8:00 AM to 4:00 PM (75 hours bi-weekly)

• Pay Range: 29

HOW TO APPLY:

ALL CANDIDATES must apply via:

Luzerne County Job Opportunities | Sorted by Job Title ascending | Career Opportunities

If you are contacted for an interview and need accommodations for the interview due to a disability, please advise the interviewer of the accommodations you require well in advance of the scheduled date.

LUZERNE COUNTY IS AN EQUAL OPPORTUNITY & AFFIRMATIVE ACTIONEMPLOYER.

I. Medical Insurance

The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement. The employee may also elect to opt out of the Countys medical insurance if proof of coverage is provided. Under this arrangement, the employee is provided with an annual opt out payment.

II. Vision and Prescription

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

III. Dental Coverage

The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents. Contributions may vary, subject to collective bargaining agreement.

IV. Life Insurance

A $50,000 life insurance policy is afforded to full-time employees, unless specified differently in a collective bargaining agreement. It remains in effect as long as the employee is actively employed and terminates upon resignation or retirement.

V. Retirement

All full-time employees and part-time employees working more than 1,000 hours per year qualify for Luzerne County retirement benefits, in which employees must contribute 5% of their earnings, and may choose to add to an additional voluntary contribution, not to exceed an additional 10%.

01

Have you or have you ever had regular Civil Service status as a Aging Case Aide 1, Clerk 2, or a Clerk Typist 2? NOTE You must possess Regular Civil Service Status to apply to this posting. If you do not, you must apply via Civil Service at: https://www.governmentjobs.com/careers/pabureau

• Yes
• No

Required Question

Employer Luzerne County

Address Penn Place Building, Suite 225

20 N. Pennsylvania Avenue

Wilkes-Barre, Pennsylvania, 18702

Phone 570-826-8801

Website http://www.luzernecounty.org