Auto Insurance, Background Investigation, Case Management, Cellular Telephone, Certified Case Manager (CCM), Communication Skills, Community Health, Computer Skills, Customer Support/Service, Desktop PC, Develop and Maintain Customers, Driver's License, Federal Laws and Regulations, File Maintenance, Genetics, High School Diploma, Laptop PC, Leadership, Legal, Lift/Move 25 Pounds, Microsoft Office, Multilingual, Needs Assessment, Organizational Skills, Persuasion Skills, Physical Demands, Resolve Customer Issues, Safety/Work Safety, Service Delivery, Social Work, Spanish Language, Team Player, Time Management, Work From Home