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Skills
- Automotive Industryunmatched
- Automotive Repair and Maintenanceunmatched
- Claims Processingunmatched
- Contract Analysisunmatched
- Contract Managementunmatched
- Contract Reviewunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Training/Teachingunmatched
Description
American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for Automotive Customer Service Representative to join our growing team. As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests. Responsibilities will include, but are not limited to:
- Reviewing automotive contracts and evaluating maintenance claims
- Obtaining any needed documentation from the customer to assist with processing maintenance claims
- Assisting customers with general questions related to their contracts, and going over provisions on contracts
- Using the AGWS system to log notes and input documentation
#LI-Hybrid
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:
- Medical, dental, vision, life insurance, and a health savings account
- 401(k) with up to 6% matching
- Professional development and training
- Promotion from within
- Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
- Paid vacation and sick days
- Eight paid holidays
- Referral bonuses
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.
Numbers & Facts
| Location | Warrenville, IL |
| Industry | Computer Software |
| Company Size | 2,500 to 4,999 employees |
| Year Founded | 1866 |
| Website | http://www.reyrey.com/ |
About Company
Reynolds and Reynolds is an industry leader in developing software and business forms for the automotive industry. These products enable car dealerships to operate more efficiently and effectively in a competitive marketplace.
Our people are the key to our ongoing success. We foster an environment that allows our associates to grow professionally through challenging work, developmental training classes and an emphasis on promotion from within. We strive for an ideal work setting by providing state-of-the-art facilities and amenities, such as on-site cafés and fitness centers, sports leagues, and participation in local charitable activities.
To learn more about what it’s like to work at Reynolds, please visit our blog at http://life.reyrey.com!