Job Summary
We’re a passionate, collaborative engineering team building Mercury Application Space—a production-scale, AI-powered platform used daily by Comcast employees to support millions of customer interactions each month. Our platform applies AI and large language models in real operational workflows, helping customer service agents, retail associates, and field technicians resolve customer needs faster, more accurately, and with greater confidence.This is not a research lab or a science project. The AI capabilities we build are in production, embedded in mission-critical systems, and designed to deliver measurable business and customer outcomes.Mercury Application Space is a multi-channel platform supporting chat and voice agents in call centers, front-line employees in retail stores, and technicians in the field. Built with a .NET backend and React-based frontend, the application leverages real-time eventing, AI-driven recommendations, and agentic task orchestration to proactively guide users toward the best next actions.Our team works tightly with product, design, and business partners in a highly collaborative environment. We value ownership, trust, and pragmatic innovation—focusing on AI that is reliable, explainable, and scalable in real-world enterprise environments.If you’re excited about applying AI and LLMs to real customer problems, shipping solutions that people depend on every day, and growing your skills on a team that values learning and impact over hype, we’d love to work with you.Note: This position is ineligible for visa sponsorship. You must be legally authorized to work in the United States now and in the future without sponsorship.Job Description
What You’ll Do:
What We’re Looking For:
Preferred Skills:
Why Join Us?
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Back-End Development; AI Agents; Adaptability; Critical Thinking; Curious Mindset; React.js
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
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