AI & Automation Enablement Engineer

Salary Range 100000 To 120000 Annually

The AI & Automation Enablement Engineer partners with teams across Great Clips Inc to identify opportunities for AI and automation recommend solutions that improve efficiency and quality and ensure responsible adoption. This role bridges technical capabilities with business needs accelerating innovation and empowering employees to get more value from AI and automation tools.

Your Mission

The primary focus is working with business stakeholders to empower them and deliver production-ready AI and automation solutions using the Microsoft ecosystem. On your journey you will face challenges such as:

• Assess business needs and identify AI and automation opportunities.
• Recommend solutions that increase process efficiency and improve quality.
• Work alongside product managers business analysts and designers to refine requirements and user stories.
• Iterate on solutions based on user experience research stakeholder feedback and analytics continuously improving the AI and automation tool effectiveness.
• Work closely with business stakeholders to solution implement and guide adoption of gen AI and automation.
• Equip employees to build their own automation solutions and workflows.
• Document solution designs workflows and configurations.
• Help create user guides or demo sessions to drive adoption of the new AI-powered tools among employees and stakeholders.
• Design and Develop AI-Powered Workflows Use Microsoft Copilot Studio and Power Platform Power Automate Power Apps to design build and optimize AI assistants and automated workflows that enhance employee productivity and decision-making.
• Integrate Enterprise Data and Systems Connect AI copilots to enterprise data sources and APIs enabling context-rich automation e.g. integrating Azure AI services or databases with Copilot agents for real-time information retrieval.
• Apply AI Best Practices Implement prompt engineering techniques to AI models or prompts to improve the relevance and accuracy of Copilot responses. Utilize Azure OpenAI or similar services to incorporate advanced language AI capabilities when needed.
• Ensure adherence to GCIs AI governance standards privacy security ethical use.
• Partner with Technology Governance on monitoring and audit controls for compliance and risk mitigation.
• Build solutions with robust security privacy and compliance controls in mind aligning with corporate policies and industry regulations financial data protection responsible AI use audit logging.

Your Expertise

To land this job you will need to demonstrate and/or possess the following:

• Bachelors degree in computer science software engineering or related field is preferred.
• 3 years of experience in software development automation engineering or similar roles is required.
• Hands-on experience with Microsoft Power Automate and related Power Platform tools for workflow automation.
• Familiarity with M365 Copilot features or similar AI bot/agent development tools e.g. Azure AI services cognitive services.
• Proficiency in at least one programming or scripting language such as Python C or JavaScript to extend and customize solutions.
• Experience building or consuming RESTful APIs and working with data integration.
• Working knowledge of Azure cloud services and AIML frameworks.
• Ability to deploy applications or automations in a cloud environment and integrate AI APIs Azure OpenAI Azure Cognitive Services etc.
• Experience with version control git and Bitbucket and continuous integration/continuous deployment CICD pipelines for software projects.
• Comfortable using tools like Azure DevOps or GitHub Actions to automate build-test-deploy processes.
• Strong analytical and problem-solving skills with a track record of delivering solutions that meet business needs.
• Excellent communication skills to work effectively with both technical and non-technical team members.
• Experience with Microsoft 365 Copilot Studio - for example having built or managed AI copilots/agents in a production setting.
• Knowledge of designing conversation flows topics tools and using Copilots advanced features custom actions agent-to-agent workflows preferred.
• Hands-on experience implementing security compliance and responsible AI practices in software. For instance familiarity with Microsofts Responsible AI guidelines Microsoft Purview for data governance or similar tools to control AI use preferred.
• Demonstrated initiative in previous roles - maybe you introduced a new automation tool led a pilot of an AI solution or actively contributed to AI/automation communities.
• Microsoft certifications in Azure AI Power Platform or related areas would be an advantage reflecting your commitment to staying current.

Your Work Environment

This is a hybrid work position requiring a combination of three in-office workdays and the option to work from home on the two remaining days. Working remotely will require reliable secure internet.

Living the Values

We Are Kind

• Treat others the way you would like to be treated.
• Be humble act honorably and express gratitude.
• Respect and value everyones role in our companys success.

We Exceed Expectations

• Innovate be curious about whats possible.
• Be adaptable and eager to respond to challenges.
• Collaborate and work together to achieve our goals.
• Strive for greatness and inspire others by your example.
• Be proactive. Seek continuous improvement.

We Focus on Execution

• Make decisions with the belief it can be executed in 6000 salons.
• Focus on impact of key brand measures.
• Prioritize on ability to execute quickly.

We Keep it Simple

• Set clear expectations.
• Make things easy to understand and execute.
• Stay focused on whats most important.

We Listen and Earn Trust

• Be respectfully honest react thoughtfully.
• Respond quickly - 24 hours or less and remember that personal contact is always best.
• Be transparent through open communication and candid conversation.
• Be willing to admit mistakes and fix them.
• Listen generously Seek to understand others perspectives.
• Act with integrity. Always. Even when no one will know.

We Make it Fun

• Smile Find opportunities to laugh.
• Celebrate accomplishments and recognize the contributions of others.
• Approach people and situations with a positive attitude.
• Build a sense of community where everyone enjoys coming to work every day.

What We Offer

We offer a competitive salary health benefits wellness programs a company-matching 401K and tuition assistance but some perks that set us apart are:

• A focus on your development. We want to know what your dreams and aspirations are and hope to find ways of Great Clips helping you along in your journey. Your personalized development plan will create a path for your growth and promotion potential.
• A GREAT culture. One of the most frequent compliments you will hear about Great Clips from employees franchisees and business partners alike is that Great Clips has a GREAT culture. Our belief is that we are strongest together and therefore find it important to have an inclusive diverse work culture. Though we embrace our differences we all share in our 6 core values we are kind we listen and earn trust we keep it simple we focus on execution we exceed expectations and WE MAKE IT FUN.
• A spirit of ideas and innovation. Here at Great Clips we have a competitive lead within our industry. Though we hold a strong position we never stop pushing ourselves forward and continue to look for new ways of delivering a powerful and enduring brand.

About Great Clips

With more than 4400 franchised salons throughout the United States and Canada Great Clips is the worlds largest haircutting salon brand. Our salon owners and corporate staff are dedicated to our salon communities with a focus on philanthropic and volunteer activities. Great Clips Inc. employees are passionate about what we do and our technology team geeks out in finding ways to use technology to make what we do even better.

Great Clips Inc. is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Great Clips Inc. participates in the US E-Verify program. With all new hires we provide the Social Security Administration and if applicable the US Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. This role is not eligible for immigration sponsorship.