Position Title: AI Automation Engineer
Location: Remote, client location in Canton, MA preferred
Work Authorization: Sponsorship available
Start Date: 11/2/2026
Priority: Critical
Position Description
Build, deploy, and support AI agents in Microsoft Copilot Studio that replace manual work and automate business processes. Work directly with the AI Architect and business teams to turn process pain points into working agents, then track adoption and impact.
This position is located in the client office in Canton, MA but can be performed remotely.
Your future duties and responsibilities
Requirements discovery: Work with the AI Architect and business users to understand manual workflows, identify automation candidates, and define agent scope and success criteria.
Agent development: Build agents in Copilot Studio, including topics, prompts, knowledge sources, actions, and conversation flows.
Workflow automation: Connect agents to systems using Power Automate, connectors, and APIs (e.g., SharePoint, Teams, Outlook, Dataverse, Excel, ServiceNow, internal apps).
Prompt and knowledge design: Write and refine instructions, ground agents on enterprise content, and tune responses for accuracy and consistency.
Testing and quality: Test agents for accuracy, edge cases, and failure handling. Validate with business users before release.
Deployment and governance: Follow architect defined standards for security, data access, DLP, environment management (dev/test/prod), and responsible AI.
Usage tracking and reporting: Monitor agent adoption, volume, resolution rates, and time/effort saved. Build simple dashboards (Power BI or Copilot Studio analytics) and report progress to leadership.
Continuous improvement: Review feedback and usage data, then iterate on agents to improve performance and expand coverage.
Documentation and enablement: Maintain agent documentation, runbooks, and user guides. Train business users on adoption.
Required qualifications to be successful in this role
3+ years in automation, software, or solutions engineering
Hands on experience with Microsoft Copilot Studio and Power Platform (Power Automate, Power Apps, Dataverse)
Working knowledge of generative AI concepts: LLMs, prompt engineering, grounding/RAG, and agent limitations
Experience with REST APIs, JSON, and system integrations
Ability to translate business processes into automated workflows
Strong communication skills and comfort working directly with non-technical stakeholders
Desired Qualifications
Microsoft certifications (PL 200, PL 400, AI 900, AI 102)
Experience with Azure AI services (Azure OpenAI, AI Foundry, AI Search)
Familiarity with agent frameworks beyond Copilot Studio
Basic Python or JavaScript for custom actions
Power BI for usage and ROI reporting
Experience in healthcare, insurance, or other regulated industries
Numbers & Facts
Location
Canton, MA (Remote)
Industry
Computer Software
Company Size
100 to 499 employees
Skills
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Artificial Intelligence (AI) Agentsunmatched
Automationunmatched
Automation Engineeringunmatched
Automation Systemsunmatched
Business Processesunmatched
Business Skillsunmatched
Communication Skillsunmatched
Continuous Improvementunmatched
Environmental Managementunmatched
Health Insuranceunmatched
JSONunmatched
JavaScriptunmatched
Leadershipunmatched
Microsoft Certificationsunmatched
Microsoft Excelunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Performance Managementunmatched
Power BIunmatched
Precision Testingunmatched
Product Testingunmatched
Progress Reportsunmatched
Python Programming/Scripting Languageunmatched
REST (Representational State Transfer)unmatched
Reporting Dashboardsunmatched
Return on Investment (ROI)unmatched
ServiceNowunmatched
Standards Developmentunmatched
System Integration (SI)unmatched
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