AI Automation engineer/Data Analyst

ITCON Services

Nashville, TN

JOB DETAILS
SKILLS
Algorithms, Analysis Skills, Artificial Intelligence (AI), Automation, Automation Engineering, Bond Market, Business Intelligence, Call Centers, Case Management, Continuous Improvement, Data Analysis, Data Collection, Data Modeling, Data Sets, Establish Priorities, Federal Laws and Regulations, Financial Analysis, Law Enforcement, Leadership, Metrics, Microsoft Access Database, Microsoft Excel, Microsoft SQL Server, Microsoft Visual Basic for Applications (VBA), Power BI, Predictive Modeling, Presentation/Verbal Skills, Public Safety, Reporting Dashboards, Risk, Scripting (Scripting Languages), ServiceNow, System Integration (SI), Systems Maintenance, Tableau, United States Citizen
LOCATION
Nashville, TN
POSTED
30+ days ago
Seeking a forward-thinking Automation & Data Analyst to join the "Integration and Automation Cell" at the National Coordination Center (NCC). This is not a backend reporting role; you will be the architect of efficiency for a 24/7/365 federal law enforcement mission.
Your goal is to reduce the "Non-Detained National Docket" by replacing manual processes with smart automation. You will build the logic that transforms static database records into actionable enforcement packages for ICE Officers.
Key Responsibilities
1. Process Automation & Workflow Engineering
  • Docket Reduction Strategy: Develop and implement automation strategies to streamline case management for over 7 million non-detained cases.
  • Automated Case Review: Design workflows that automatically identify cases nearing the end of the immigration lifecycle and flag them for expedited review, replacing manual file dredging with algorithmic targeting.
  • System Integration: Support the automation of updates to federal systems (EARM), ensuring that critical data points—like criminality changes or final order status—are updated within strict 5-to-10-day operational windows.
2. Data Analysis & Actionable Insights
  • Predictive Modeling: Create data models to identify high-priority cases based on risk factors, criminality, and public safety threats.
  • Operational Reporting: Generate actionable insights and ad-hoc analysis for ICE Headquarters, converting raw call center metrics into strategic intelligence.
  • Visualization: Design executive-level dashboards using Tableau, Power Pivot, and Excel to visualize trends, patterns, and linkages in criminal alien data.
3. Tool Development & Continuous Improvement
  • Bot & Script Deployment: Customize automation tools to streamline data collection and reporting, monitoring their reliability to ensure productivity, accuracy, and timeliness.
  • Civil Fines & Bonds: Architect the data logic required to generate minimum daily quotas (500+) of actionable civil fine packets and track immigration bond lifecycles.
Required Qualifications
  • Citizenship: Must be a United States Citizen.
  • Experience: 3-5+ years of experience in data analytics, process automation, or business intelligence.
  • Technical Stack: Advanced proficiency in Microsoft SQL, Excel (VBA/Macros), Access, and visualization tools like Tableau or Power BI.
  • Analytical Mindset: Proven ability to formulate and define system scope and translate complex business needs into technical system specifications.
  • Communication: Ability to present complex data clearly to non-technical law enforcement leadership.
Preferred Qualifications
  • Experience with ServiceNow or similar low-code/no-code workflow platforms.
  • Familiarity with federal datasets (e.g., NCIC, EARM, ACRIMe) or similar law enforcement case management systems.
  • Experience with Robotic Process Automation (RPA) concepts or implementation.

About the Company

I

ITCON Services

Our core philosophy is to listen to our customers, understand their requirements and develop a world-class solution that exceeds their expectations.  We routinely go beyond what is considered exceptional work, redefining the standard for what quality service delivery should be.

As a young, small, aggressive company, we attract some of the best minds in the consulting industry who possess an extraordinary ability to quickly adapt to and address our customers’ dynamic needs.  We value and respect our employees, and work hard to foster an environment in which all team members are unconditionally committed to the highest standards of ethical behavior and professional integrity.

At ITCON Services, we strive to establish and maintain long-term relationships with customers and employees.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
2008
WEBSITE
https://itcon-inc.com/