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AI & Automation Manager

City National Bank

Charlotte, North Carolina(remote)

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JOB DETAILS
SALARY
$100,000–$170,000 Per Year
SKILLS
Artificial Intelligence (AI), Automation, Best Practices, Budget Management, Business Administration, Business Transformation, Change Management, Community Support, Cross-Functional, Customer Relations, Dental Insurance, Detail Oriented, Due Diligence, Emerging Technology, Entrepreneurship, Establish Priorities, Financial Services, Health Plan, Leadership, Machine Learning, Mentoring, Network Support, Operational Strategy, Operational Support, Presentation/Verbal Skills, Process Improvement, Product Management, Productivity Management, Regulations, Regulatory Compliance, Resource Management, Revenue Growth, Startup, Storytelling, Strategic Planning, Team Lead/Manager, Technical Leadership, Technical Research, Use Cases, Vendor/Supplier Planning, Vision Plan
LOCATION
Charlotte, North Carolina
POSTED
3 days ago
Overview:
AI & AUTOMATION MANAGER

 

WHAT IS THE OPPORTUNITY?
The AI & Automation Manager will serve as the strategic right hand to the AI & Automation Leader for City National Bank, driving enterprise-wide adoption of artificial intelligence and intelligent automation solutions. This role combines hands-on technical expertise with executive-level strategic thinking, threading the needle between cutting-edge AI possibilities and practical implementation in a regulated financial services environment. The ideal candidate is personally experimenting with the latest AI technologies, deeply engaged with industry-leading research, and excited to demonstrate how AI-native approaches can drive efficiency and transformation across a conservative institution.

 

WHAT WILL YOU DO?
  • Direct leadership and execution of high-impact AI and automation initiatives across the organization, with accountability for delivering measurable business outcomes
  • Stay at the forefront of AI advancements through personal experimentation with latest technologies, research, and frameworks—including agentic architectures, Anthropic Co-worker solutions, and emerging industry-leading approaches
  • Develop and execute strategic plans for GenAI, machine learning, and intelligent automation adoption across the enterprise
  • Support development and maturation of enterprise AI ideation intake, inventory, prioritization, and governance capabilities; engage with governance stakeholders and use case owners
  • Coordinate and drive AI-powered solutions that enhance customer engagement, improve colleague productivity, support operational efficiency, and increase revenue
  • Collaborate with IT and business functions to ensure seamless integration of AI solutions with existing systems and processes
  • Oversee budgets, resource allocation plans, and vendor partnerships for AI and automation initiatives
  • Engage key business and executive stakeholders; communicate AI strategy, impact, and possibilities to ELT, Board, and C-Suite with compelling storytelling and clarity
  • Conduct regulatory due diligence and ensure solutions comply with SR 11-7, EU Fair AI Act, and other relevant frameworks
  • Challenge status quo and drive organizational change management for AI adoption; ask tough questions and push thinking forward
  • Mentor and guide team members on AI strategy, best practices, and emerging opportunities
  • Balance strategic vision with attention to operational detail, recognizing that quality execution at every level drives enterprise impact

 

WHAT DO YOU NEED TO SUCCEED?
Required Qualifications*
  • Bachelor's Degree or equivalent
  • Minimum 7 years of experience leading technology-enabled business transformation and AI/automation initiatives
  • Minimum 4 years of direct leadership experience managing cross-functional teams and major programs
 
Additional Qualifications
  • Proven track record leading or participating in large-scale AI, machine learning, or analytics implementations in enterprise environments
  • Demonstrated ability to present AI strategy and outcomes to executive leadership and boards
  • Regulatory compliance experience in financial services (SR 11-7, Fair AI frameworks, etc.)
  • Advanced technical fluency in AI/ML concepts with genuine passion for understanding and experimenting with emerging technologies
  • Strong C-Suite and Board communication and presentation skills; ability to tell compelling stories about AI impact and possibilities
  • Strategic thinking combined with hands-on execution capability; comfort with detail and big-picture thinking
  • Deep knowledge of industry-leading AI research, agentic architectures, and emerging AI frameworks (including Anthropic Co-worker solutions)
  • Experience with data products and product management frameworks
  • Comfortable operating in startup mentality within enterprise environment; energized by rapid innovation and change
  • Ability to translate technical AI capabilities into business value for financial services problems
  • Exceptional leadership, delegation, and change management skills
  • Willingness to challenge conventional thinking and drive organizational transformation
  • Snowflake experience preferred
  • MBA or equivalent professional experience preferred
  • 5+ years in Financial Services preferred

WHAT'S IN IT FOR YOU?
Compensation
Starting base salary: $100,000- $170,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:
  • Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
  • Generous 401(k) company matching contribution
  • Career Development through Tuition Reimbursement and other internal upskilling and training resources
  • Valued Time Away benefits including vacation, sick and volunteer time
  • Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
  • Career Mobility support from a dedicated recruitment team
  • Colleague Resource Groups to support networking and community engagement
 
Get a more detailed look at our Benefits and Perks.

ABOUT US
Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

About the Company

C

City National Bank

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