AI Data Analyst/DeveloperSummary:
- Configure, administer, and maintain WebEOC (or similar enterprise applications) supporting emergency preparedness and operational response.
- Configure forms, workflows, routing logic, role-based access controls (RBAC), and application settings.
- Develop and maintain Power BI dashboards and operational reports.
- Design and implement low-code workflow automations using Microsoft 365 technologies and related enterprise tools.
- Support users by troubleshooting application issues, implementing approved enhancements, and providing technical guidance.
- Utilize Microsoft Copilot, ChatGPT, or similar AI tools to improve documentation, reporting, workflow efficiency, and operational processes while following Government-approved AI governance practices.
- Prepare and maintain technical documentation, configuration guides, operational runbooks, and training materials.
- Support configuration management, change control, system testing, and application sustainment activities.
- Collaborate with Government stakeholders to implement approved system enhancements and maintain operational readiness.
- Support emergency operations and surge activities as required.
Minimum Requirements: Bachelor's Degree or equivalent + 4 years' related experience Skills required but are not limited to:
· Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related discipline, and
3+ years of relevant experience.
· Experience configuring or administering enterprise business applications such as WebEOC, ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, Microsoft Dynamics, or similar workflow-driven platforms.
· Experience developing dashboards using Microsoft Power BI or equivalent reporting tools.
· Experience designing or supporting workflow automation using Microsoft 365, Power Automate, or comparable low-code automation platforms.
· Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve workflows, documentation, or reporting.
· Strong troubleshooting, analytical, and customer support skills.
· Excellent written and verbal communication skills.
· U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance.
· Experience configuring or administering WebEOC (or equivalent) and building low code automations or BI dashboards in an enterprise or Government tenant
· Must have the ability to handle requests from multiple groups/organizations.
· Ability to lift up to 50 lbs.
· Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations.
· Possesses excellent English language skills, proficiency with Microsoft Office applications.
· Demonstrates strong customer relations capabilities to achieve customer satisfaction with SNS services.
· Experience working in a call center environment where teamwork was an essential element of service delivery.
Preferred Qualifications- Experience with Microsoft Power Platform, SharePoint Online, and Microsoft 365 administration.
- Experience developing technical documentation, operational runbooks, or user training materials.
- Familiarity with Section 508 accessibility requirements.
- Experience supporting regulated or compliance-driven environments.