Artificial Intelligence (AI), Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Data Analysis, Data Quality, Data Sets, Detail Oriented, English Language, Linguistics, Multilingual, Quality Assurance, Sales, Sales Tools, Spanish Language, Time Management, Training Data Sets, Writing Skills
3-6 Months possibility of conversion
Fort mill, SC (Remote role)
About the role:- We are seeking a bilingual AI Data Labelling & Quality Specialist to support the development of an AI-assisted sales system for our Home Services business.
- This includes both a voice agent and tools for human sales agents, designed to deliver highly personalized customer journeys.
- The ideal candidate will help improve our AI models by labelling ground-truth data, evaluating AI outputs, and providing structured feedback to enhance multilingual performance—in English and Spanish.
Responsibilities- Review, label, and categorize customer interaction data (audio and text) to create high-quality training datasets.
- Evaluate AI/LLM outputs for accuracy, clarity, tone, and compliance with internal guidelines.
- Provide detailed feedback to improve AI behaviors, dialog flows, and multilingual consistency.
- Identify patterns, edge cases, and opportunities to increase the effectiveness of English and Spanish customer experiences.
- Ensure data quality, confidentiality, and adherence to annotation standards.
Qualifications- Fluent in English and Spanish (spoken and written) with strong comprehension and communication skills.
- Prior experience in data labelling, annotation, linguistics, QA, customer support, or AI training.
- Familiarity with conversational AI, LLMs, or voice agents is a plus.
- Strong attention to detail and ability to follow structured guidelines.
- Comfortable working with productivity tools and web-based annotation platforms.
- Ability to work independently, meet deadlines, and adapt to evolving requirements.
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TPI Global (formerly Tech Providers, Inc.)