New York City, NY · On-site (min 3 days/week) · Full-time
Compensation: $110,000–$180,000 base + variable tied to upsell
About the Company
Our client is a healthcare AI company building voice agents that automate appointment scheduling, inbound call handling, and patient-provider communication so clinical staff can spend more time on care. They have strong product-market fit in their home market — hundreds of practices live and growing fast — and are now standing up their US operation from a New York office, backed by fresh seed funding and already signing their first US customers.
Founded 2024 · 11–50 people · Industry: Healthcare / AI
The Role
This is a founding post-sale role: you'll own everything that happens after a customer signs — implementation, deployment, customer success, and expansion — and build the US operations function from the ground up. You'll report directly to the CEO, own net revenue retention as your core metric, and grow the function into a small team over your first year. Early success looks like getting the first wave of US accounts deployed and in production and turning your work into a repeatable onboarding playbook.
What you'll be doing
- Own the full post-sale lifecycle for US customers — configure and deploy signed accounts into production, drive fast time-to-go-live, and keep deployment success high.
- Act as the primary point of contact for customer success, support, and account management so the sales team stays focused on new business.
- Drive retention and expansion against a personal upsell quota; net revenue retention is the metric that matters most.
- Build and document a repeatable US onboarding and deployment playbook.
- Get deep enough in the product to configure and go live independently, working with integrations and no-code tooling.
- Hire and lead a small operations team as the customer base grows.
Tech stack: AI voice agent platform, product integrations, and no-code tooling; comfort with AI coding tools is a plus.
Requirements
- 3–5 years in a customer-facing deployment, implementation, or customer success role at a fast-moving startup or tech company.
- Strong product instincts and technical comfort — happy configuring software and working with integrations, and quick to master new products (no engineering background required).
- Excellent client-facing communication; able to build trust with operators and end users and represent the company well.
- Highly organized and a strong problem-solver, comfortable owning a customer portfolio and juggling several workstreams at once.
- Entrepreneurial and self-directed, at ease building without a ready-made playbook in an early-stage setting.
- Based in New York City and able to work on-site at least three days a week.
Nice to Haves
- Time at an early-stage SaaS company, ideally in a deployment, implementation, or operations role.
- A healthcare background or familiarity with how clinical practices operate.
- Experience at a high-talent technology organization known for its bar on people.
- A strong university background.
- A track record of building things — side projects, products, or other entrepreneurial initiative outside a formal role.
- Hands-on with modern AI coding tools.
Why Join
- Founding ownership of a brand-new US function, reporting straight to the CEO.
- A product with real, fast-growing traction in its home market, now expanding into the US.
- Genuine scope and upside — own retention and expansion, carry variable comp on upsell, and build and lead your own team.
Details
- Location: New York City, NY
- Work policy: On-site, minimum 3 days/week (ideally 5)
- Compensation: $110,000–$180,000 base + variable
- Visa sponsorship: Not available
- Employment type: Full-time