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Job Description

Job description | GTR Careers CareerZone - AI Engineer (3653)

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ReciteMe

AI Engineer (3653)

  • Salary:

Competitive Salary

  • Location:

Monument Place

  • Contract Type:

Permanent

  • Closing Date:

4 September 2026

  • Apply Now

AI Engineer

Location: Hybrid, Monument Place

Reporting to: Insights Lead

Help Shape the Future of AI at GTR

Are you passionate about using AI to solve real business problems and create smarter ways of working?

At GTR, we're looking for an innovative and technically skilled AI Engineer to help build the next generation of AI-powered solutions that transform how our people access information, complete tasks and make decisions.

This is an exciting opportunity to play a key role in expanding GTR's AI capabilities, designing and deploying intelligent agents that improve efficiency, enhance self-service access to information and deliver measurable business value. Working with cutting-edge Microsoft technologies, you'll help shape how AI is adopted safely, responsibly and effectively across one of the UK's largest train operating companies.

About the Role

As an AI Engineer, you will design, develop and deploy AI agents using Microsoft Copilot Studio and Microsoft Fabric technologies, creating solutions that help teams interact with data, streamline processes and access insights more easily.

Working closely with business stakeholders, you'll take the time to understand user needs, operational challenges and end-to-end processes before translating them into intelligent, user-friendly AI solutions. From conversational experiences and workflow automation to secure access to trusted business data, you'll be responsible for ensuring every solution is practical, scalable and aligned to GTR's governance standards.

You'll be joining our central Data & AI function at a pivotal time as we accelerate our use of AI to support better decision making, operational efficiency and self-service insight across the business.

What You'll Be Doing

  • Designing, building and enhancing AI agents using Microsoft Copilot Studio.
  • Developing conversational experiences, workflows and integrations with GTR systems, processes and data assets.
  • Working closely with business stakeholders to understand requirements and translate them into effective AI solutions.
  • Building agents that provide safe, secure and governed access to business information and insights.
  • Applying robust governance, testing and deployment processes to ensure solutions are reliable and auditable.
  • Collaborating with Data Engineers, Architects and platform teams to integrate AI solutions with Microsoft Fabric and DataHub environments.
  • Evaluating different AI approaches and recommending solutions based on business value, scalability and maintainability.
  • Monitoring agent performance, user adoption and effectiveness, driving continuous improvement over time.
  • Supporting the responsible, secure and sustainable use of AI across the organisation.

What We're Looking For

We're looking for someone who combines strong technical expertise with excellent stakeholder engagement skills and a genuine enthusiasm for applying AI to real-world business challenges.

You Will Bring:

  • Experience designing and delivering AI agents, copilots or AI-enabled automation solutions within an enterprise environment.
  • Strong knowledge of Microsoft Copilot Studio and the wider Microsoft AI ecosystem.
  • Experience gathering requirements, mapping business processes and translating user needs into practical AI solutions.
  • Strong solution design capabilities, balancing user experience with security, governance and operational robustness.
  • Experience working with enterprise data platforms, ideally Microsoft Fabric and related technologies.
  • An understanding of AI governance, permissions management, access controls and operational best practice.
  • Experience supporting solutions through testing, release management and support lifecycles.
  • Excellent communication skills, with the ability to explain complex AI concepts to both technical and non-technical audiences.
  • A collaborative approach and the ability to build effective relationships across technical and business teams.

Qualifications

  • Degree in Computer Science, Data Science, Statistics, Mathematics or a related discipline, or equivalent practical experience.

Why Join Us?

AI is a key part of GTR's future, and this role offers a rare opportunity to help shape how it is adopted across a large, complex and customer-focused organisation.

You'll work on high-impact initiatives that improve how people access information, automate processes and make decisions. You'll have the opportunity to develop innovative AI solutions using leading Microsoft technologies while helping establish best practice for responsible AI adoption across the business.

Our culture is built around being Fair, Accountable, Collaborative, Transparent and Open-Minded, while ensuring everyone feels Valued, Respected and Safe. We believe diverse perspectives lead to better solutions, and we're committed to creating an environment where everyone can contribute, grow and succeed.

Ready to Build the Future with AI?

If you're excited by the potential of AI, passionate about creating intelligent solutions and keen to help shape the future of automation and decision making at GTR, we'd love to hear from you.

Join us and help bring the power of AI to life across GTR.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.

Documents

  • AI Engineer - Job Description.pdf (315.36 KB)

Apply Now

Benefits

Pension

Staff Travel

Childcare Vouchers

Extra Holidays

Discount Scheme

Long Service Awards

Employee Assistance Programme

The Transport Benevolent Fund

In-House Occupational Health Department

Cycle to Work Scheme

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Testimonials

What our staff say

"I'm a Thameslink passenger host and team leader based at Luton station and I'm currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age - I left school over 60 years ago without any qualifications! It's been hard to get back into the routine of learning again."

Bob Bryce

Passenger Host Team Leader

"It was my brother's suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually - this is exactly where I'm meant to be. I'm part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here."

Tonderai Matizha-Johnson

Area Operations Manager

"When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn't even mind it was based 250 miles away from where I lived."

Harriet Dee

Team Administrator

"Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I've had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here."

Maggie Luckhurst

Platform / Train Dispatch

"If you've always had an interest in rail, or maybe you're just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me."

Nathaniel Owen

Station Manager

"I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network."

Hannah Richards

Fleet Infrastructure Administrator

"I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he'd seen advertised for a trainer. 'd never considered a job in HR or mentoring before then, but he said I'd be perfect for it and I haven't looked back since!"

Zoey Hudson

Head of Talent, Diversity and Inclusion

"Since April, I've helped to support our Kickstart Scheme. It's been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you're out of it."

Jack Gow

Mobile Station Manager

"I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you're sort of your own boss, which is nice."

Ashley John

Train Driver

"I'm a Thameslink passenger host and team leader based at Luton station and I'm currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age - I left school over 60 years ago without any qualifications! It's been hard to get back into the routine of learning again."

Bob Bryce

Passenger Host Team Leader

"It was my brother's suggestion to join the railway. He was already working in the industry and knew I had some university bills to pay off so told me to give it a go, get out of debt and see what I wanted to do next. After a while, it just felt like actually - this is exactly where I'm meant to be. I'm part of a great team and the on-board department as a whole are brilliant to work with. I feel at home here."

Tonderai Matizha-Johnson

Area Operations Manager

"When I saw that GTR was advertising places for its apprenticeship scheme I looked into it straight away because I thought it was a great opportunity to learn whilst getting real life experience in a 9-5 job. I applied for a level three business administration apprenticeship and was thrilled to find out I had a place on the course! I was so excited that I didn't even mind it was based 250 miles away from where I lived."

Harriet Dee

Team Administrator

"Working for GTR is very rewarding and fulfilling. You really feel like you're making a difference to customers, no matter what role you're in as at the end of the day they're the heart of our business. I've had lots of opportunities to explore other aspects of the business including supporting our station staff and gaining my Train Dispatch Licence which has been enriching for my experience here."

Maggie Luckhurst

Platform / Train Dispatch

"If you've always had an interest in rail, or maybe you're just curious to find out what working in the railway might look like, GTR is the operator to go for. Not many companies do an official work experience program and this unique opportunity will give you a good grounding with varied activities to help you find the best place in the railway for you. It certainly did it for me."

Nathaniel Owen

Station Manager

"I work as part of the Fleet Infrastructure team, which means ensuring our 18 Engineering locations operate safely and efficiently. We oversee all building and track maintenance works as well as various minor and major projects across the network."

Hannah Richards

Fleet Infrastructure Administrator

"I started in a small ticket office back in 1996 and have continued to work my way up ever since. A previous manager told me about a job he'd seen advertised for a trainer. 'd never considered a job in HR or mentoring before then, but he said I'd be perfect for it and I haven't looked back since!"

Zoey Hudson

Head of Talent, Diversity and Inclusion

"Since April, I've helped to support our Kickstart Scheme. It's been a really rewarding process to be part of because I know first-hand how tough it can be to find work once you're out of it."

Jack Gow

Mobile Station Manager

"I love the freedom that comes with being a train driver. Obviously, there are rules and regulations to follow as well as duties and commitments to carry out, but in a way, you're sort of your own boss, which is nice."

Ashley John

Train Driver

"I'm a Thameslink passenger host and team leader based at Luton station and I'm currently doing a Level 3 Supervisor apprenticeship so that I can improve my skills even further. I was hesitant to do the apprenticeship at first because of my age - I left school over 60 years ago without any qualifications! It's been hard to get back into the routine of learning again."

Bob Bryce

Passenger Host Team Leader

''

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GTR stands for Greater Thameslink Railway, and includes Southern, Thameslink, Great Northern and Gatwick Express. GTR and Greater Thameslink Railway are trading names of Thameslink Southern Great Northern Limited (TSGNL)

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