AI Intelligence Analyst

At Quest Analytics, you'll help improve access to healthcare by solving meaningful business challenges with cutting-edge technology. You'll work alongside leaders across the organization, gain exposure to emerging AI platforms, and have the opportunity to shape how AI is used to improve business operations and customer experiences.

If you're excited about using AI to solve real-world problems and want to help build the future of intelligent work, we'd love to meet you.

Shape the Future of Work with AI

Are you the type of person who constantly asks, "There has to be a better way to do this?" Do you enjoy solving puzzles, experimenting with new technology, and using AI to make work easier, faster, and smarter?

Quest Analytics is looking for an AI Intelligence Analyst to help transform how we work by identifying business challenges and building practical, scalable solutions using artificial intelligence, data analytics, automation, and process improvement.

This is not a traditional analyst role. You'll act like an internal consultant, working with business leaders to understand complex problems, break them into manageable pieces, and rapidly prototype solutions using the latest AI technologies.

Success in this role isn't defined by years of experience. It's driven by curiosity, initiative, creativity, analytical thinking, and a passion for learning emerging technologies.

Initially, you'll focus on improving Client Services operations and customer experience, with opportunities to expand your impact across the organization as you identify new ways to improve workflows, automate repetitive work, and enable smarter business decisions.

What You'll Do:

Analyze Business Processes

• Partner with leaders across the organization to understand business workflows, customer journeys, and operational challenges.
• Break down complex business problems into logical components before designing solutions.
• Identify workflow inefficiencies, unnecessary handoffs, repetitive tasks, and opportunities for automation.
• Turn loosely defined business challenges into practical solutions through rapid experimentation and iteration.

Deliver Data-Driven Insights

• Analyze product usage, operational, and customer data to uncover trends, adoption patterns, risks, and opportunities.
• Build dashboards, reports, queries, and repeatable analyses that support better business decisions.
• Connect multiple data sources to create a complete picture of customer experience and operational performance.
• Present findings in clear, actionable ways that help leaders prioritize improvements.

Build AI & Automation Solutions

• Leverage AI platforms, automation tools, APIs, and analytics technologies to solve real business problems.
• Design and prototype AI assistants, prompts, lightweight applications, and automated workflows.
• Evaluate emerging AI technologies and identify where they can create measurable business value.
• Continuously experiment with new approaches and recommend innovative solutions.

Measure Business Impact

• Document solutions so they can be maintained, scaled, and adopted across the organization.

• Measure results using metrics such as:

• Time saved

• Increased productivity

• Faster issue resolution

• Improved customer experience

• Higher adoption

• Reduced manual effort

• Share learnings and best practices with stakeholders.

Promote Responsible AI

• Apply sound judgment regarding data privacy, security, governance, and responsible AI use.
• Support a culture of continuous learning, experimentation, and innovation.
• Participate in training, knowledge sharing, and mentoring opportunities.
• Demonstrate Quest Analytics' values while delivering exceptional service to internal stakeholders.

Technologies You'll Explore:

This role provides hands-on experience with modern AI and analytics platforms, including:

• Claude
• Microsoft Copilot
• Google Gemini
• Pendo AI
• Power BI
• Prompt Engineering
• Workflow Automation Platforms
• APIs and Integrations
• SQL
• Data Visualization Tools
• Business Intelligence Technologies

What You'll Need:

• Bachelor's Degree in business, mathmatics, a related field, or equivalent self-directed experience
• This is an early career consulting-style role: demonstrated curiosity, initiative, and hands-on experimentation with AI and automation matter more than years of experience. A business, consulting, or program management background - with demonstrated ability to break down complex problems into clear frameworks and simplified processes - is strongly preferred.
• A builder's mindset and a strong desire to make things work better, with demonstrated personal or professional experimentation with AI and automation tools. You are AI native and AI curious.
• Ability to take an ambiguous problem, determine what information is needed, and create a practical solution.
• Strong analytical thinking and comfort working with data; experience with, or the ability to quickly learn, product analytics tools such as Pendo.
• Familiarity with generative AI tools such as ChatGPT, Claude, Gemini, or similar platforms, and experience creating prompts, workflows, custom assistants, or AI-enabled solutions.
• Comfort with spreadsheets and data visualization tools; experience with SQL, Python, APIs, workflow automation, or low-code tools is preferred.
• Ability to communicate findings clearly to business partners who may not have a technical background, and sound judgment when working with sensitive company, customer, or employee information.
• Self-motivated and able to work in a fast-paced, deadline-oriented environment
• Excellent troubleshooting, listening, and problem-solving skills
• Proven ability to solve complex issues
• Customer focused
• Works well in a team environment

About Quest Analytics

For more than 20 years, we've been improving provider network management one groundbreaking innovation at a time. 90% of America's health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here.

What you'll appreciate:

• Workplace flexibility - you choose between remote, hybrid or in-office
• Affordable employee medical, dental and vision plans with low employee cost
• 401k Matching
• Wellness benefits
• Competitive salary and success sharing bonus
• Flexible vacation, plus sick time and holidays
• An entrepreneurial culture that won't limit you to a job description
• Being listened to, valued, appreciated -- and having your contributions rewarded
• Enjoying your work each day with a great group of people

Apply TODAY!

careers.questanalytics.com

Next Steps

After you apply, you will receive an email confirming receipt of your application. If your background and experience align with our needs, a member of the Quest Analytics Talent Acquisition team will contact you regarding next steps in the process. Candidates will receive communication throughout the interview process regarding their status and progression.

Interview Process

The interview process may vary by role but typically includes:

• Recruiter Video Interview
• Video Interview with the Hiring Manager
• Team and/or Panel Interview(s)
• Role-Specific Assessment, Presentation, or Case Study (if applicable)
• Professional Reference Checks via Skill Survey
• Final Interview with Executive Leadership

Video Camera Usage Policy

Quest Analytics is a remote-first organization that values collaboration, communication, and engagement. To support a connected and productive work environment, candidates are expected to participate in all virtual interviews with their cameras enabled.

Video participation helps create a more interactive interview experience, allows for stronger communication and relationship-building, and supports our commitment to maintaining a secure hiring process. Camera usage also serves as an important safeguard against fraudulent applicants, identity misrepresentation, unauthorized participation, and other security risks that have become increasingly common in remote hiring environments.

Candidates who are unable or unwilling to participate on camera during the interview process may not be considered for employment.

Relocation Requirement

While many positions at Quest Analytics are remote, employees are expected to reside in and perform work from the location disclosed during the hiring process. Any relocation must be communicated to and approved by Quest Analytics in advance.

This policy helps ensure compliance with employment and tax regulations, protects company and client data, and reduces risks associated with unauthorized work arrangements and employment misrepresentation.

AI Tools

As part of our hiring process, Quest Analytics may use AI-assisted tools to help screen applications and support interview documentation, including resume-matching software and AI-generated interview summaries. These tools inform but do not replace human judgment; all hiring decisions are made by Quest Analytics team members. If you have questions about our use of AI in hiring, please contact [email protected].

Visa sponsorship is not available at this time.

Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming.

Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment.

Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected]

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time.

Any job posting displayed on websites other than questanalytics.com or jobs.lever.co/questanalytics/ may be out of date, inaccurate and unavailable

RECRUITMENT FRAUD ALERT

We understand that some individuals have recently been impersonating recruiters from Quest Analytics and soliciting fake job opportunities. We urge you not to disclose any personal or financial information to them. We use only our official website (https://questanalytics.com), email domain (@questanalytics.com), and verified social media accounts to communicate with candidates. If you suspect fraudulent behavior, please report it to us at [email protected]. We appreciate your interest in working with us.

To learn more: https://questanalytics.com/news/recruitment-fraud-alert/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.