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AI / ML Engineer

Datum Software, Inc

Charlotte, NC

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JOB DETAILS
SKILLS
Artificial Intelligence (AI), Continuous Improvement, Customer Relations, Frequently Asked Questions (FAQ), Identify Issues, Information Retrieval, Modeling Languages, Natural Language Processing (NLP), Natural Language Toolkit (NLTK), Performance Modeling, Performance Tuning/Optimization, Python Programming/Scripting Language, Use Cases, Voice Response Systems
LOCATION
Charlotte, NC
POSTED
30+ days ago
Job Description: AI Engineer – Conversational AI / IVR
Responsibilities:
  • Design, develop, and maintain AI solutions for IVR and conversational AI platforms.
  • Implement LLM-based workflows, including prompt engineering, evaluation, and retrieval-augmented generation (RAG).
  • Build and maintain knowledge retrieval pipelines to support IVR use cases such as FAQs, troubleshooting, and account-related queries.
  • Evaluate and optimize model performance with a focus on accuracy, latency, and conversational quality.
  • Contribute to the continuous improvement of AI-driven voice and conversational experiences.
 
Required Skills & Experience:
  • 3+ years of experience in AI/ML development.
  • Strong proficiency in Python.
  • Hands-on experience with Large Language Models (LLMs), including:
    • Prompt engineering
    • Model evaluation
    • Retrieval-Augmented Generation (RAG)
  • Experience working on enterprise-scale or customer-facing systems is a plus.
 
Nice to Have:
  • Experience with NLP for conversational AI applications.
  • Familiarity with speech and voice data workflows, including ASR, NLU, and TTS concepts.
 
Tools & Technologies:
  • Python / ML: NumPy, Pandas, Scikit-learn
  • LLM Frameworks: LangChain, LlamaIndex, Hugging Face Transformers
  • Vector Databases: FAISS, Chroma, Pinecone, Qdrant
  • NLP (Nice to Have): spaCy, NLTK, Sentence-Transformers
  • LLM Evaluation: TruLens, DeepEval, OpenAI Evals

“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran:
 
 

About the Company

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Datum Software, Inc

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