AI Operations Associate

Company Description

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Honey Health builds AI staff — virtual AI workers that take on the repetitive back-office work that buries healthcare teams: fax triage, referral intake, prior authorizations, and revenue cycle management. Our AI does the work inside the same systems a human would, at a fraction of the cost and with very high accuracy. We're growing quickly, signing new contracts, and expanding into more complex clinical and administrative workflows — and we're building out our AI operations team to power that growth.

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Role Description

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You'll join our AI operations team as we scale it up. You'll be the bridge between how healthcare work actually gets done and how our AI learns to do it: sitting with customers to understand a workflow in depth, translating it into something our engineers can build into product, and then helping launch and grow those accounts.

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You'll work across some of the most complex workflows in healthcare — clinical operations, patient access, revenue cycle management (RCM), and more — going deep on how each one really works and turning that into AI our customers rely on, so accounts launch smoothly and see results fast. You'll work hand-in-hand with a strong engineering team and directly with company leadership.

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What you will do

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• Go deep on complex healthcare workflows — across areas like clinical operations, patient access, and revenue cycle management — and document exactly how each one works, step by step.
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• Translate manual workflows into clear specs our engineers can build and our AI agents can be trained on. This is the heart of the role.
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• Partner closely with engineering to design, launch, and refine new AI workflows and get them into production quickly.
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• Own customer onboarding and success for the workflows you build — shortening launch timelines and expanding accounts over time.
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• Coordinate across customers, engineering, and leadership as a systems thinker who keeps complex launches on track.
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• Use AI tools every day to make yourself and the workflows you design dramatically more productive.
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What we are looking for

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• Strong operations background — you've run or improved real-world processes (ideally in healthcare) and you naturally think in systems.
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• Ability to translate a manual workflow into a buildable spec — you understand, at a working level, how technology, AI agents, and product fit together, and you can hand engineers something they can act on.
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• Genuine hands-on experience with AI tools — you've actively used AI in your work and can get up to speed on ours quickly (well beyond using it to touch up emails).
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• Fast learner and self-starter — comfortable owning ambiguity and becoming the go-to expert on complex workflows.
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• Roughly 4–5+ years of experience.
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Strongly Desired

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• Domain expertise in revenue cycle management (RCM) — deep enough to be a genuine expert on complex billing and RCM workflows — plus solid knowledge of broader healthcare operations such as clinical operations and patient access.
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• A strong foundation in leveraging AI to design and run workflows, not just for personal productivity.
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You might be a great fit if you are

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• An operations person in healthcare with an RCM background who has leaned into AI and wants to shape how this work gets done, or
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• A technical or product manager rethinking their role in an AI-first world — with an ops-minded brain, RCM and broader healthcare domain experience, and real command of AI tools.
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The annual salary for this role ranges from $90,000 to $110,000 + benefits.