AI Operations Director

BECU

Tukwila, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Analysis Skills, Artificial Intelligence (AI), Asset Management, Automation, Business Transformation, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Customer Experience, Data Management, Data Science, Establish Priorities, Knowledge Management, Leadership, Legal Standards, Literacy, Operational Improvement, Operational Measurement, Operational Strategy, Organizational Learning, People Management, Performance Metrics, Philosophy, Presentation/Verbal Skills, Process Improvement, Process Modeling, Productivity Management, Project Tracking, Regulations, Regulatory Requirements, Risk, Risk Management, Six Sigma, Supplier Relationship Management (SRM), Team Player, Technical Operations, Tuition Reimbursement, Use Cases, Vendor/Supplier Relations, Work From Home, Writing Skills

LOCATION

Tukwila, WA

POSTED

30+ days ago

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $171,700.00-$209,800.00 annually. The full Pay Range is $133,100.00 - $248,300.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS - because people helping peoplestarts with supporting you

401(k) Company Match (up to 3%)

4% annual contribution to your 401(k) by BECU

Medical, Dental and Vision (family contributions as well)

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donation match

IMPACT YOU'LL MAKE
In this role, you will guide the responsible adoption and scaling of AI across BECU while operating as a highly visible individual contributor. Without direct people management responsibilities, you will influence senior leaders, advance enterprise AI literacy, and enable teams across the organization to effectively use AI tools.

Your work will shape enterprise AI strategy, accelerate adoption, and deliver measurable operational improvements that enhance employee efficiency and member experience. By connecting strategy to execution, you will help translate AI opportunities into sustainable, valuedriven outcomes across the enterprise.

To join our dynamic team, we require candidates to be residents of WA, OR, ID, AZ, TX, GA, SC, NC, CA or VA. If you're located in Washington state and within a reasonable driving distance from Tukwila, we are requesting that you come into our HQ on Tuesdays & Wednesdays.For those candidates that live outside the commute distance of TFC and in any of our approved remote work locations, this role will be remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

RESPONSIBILITIESEnterprise AI Leadership & Governance
Lead and operationalize BECU's AI Council, ensuring crossfunctional alignment across governance, ethics, compliance, and enterprise priorities.
Advance the enterprise AI strategy and roadmap in partnership with senior leaders, translating AI initiatives into meaningful outcomes for employees and members.
Develop, oversee, and advise on AI governance policies aligned with regulatory, legal, and ethical standards.
Promote responsible AI practices and ensure alignment with emerging regulatory frameworks.

AI Adoption & Enablement
Elevate AI literacy across the enterprise by helping teams understand, adopt, and effectively use AI tools, including Copilot.
Partner with enterprise teams to drive adoption and proficiency of AI solutions, improving productivity and operational efficiency.
Support deployment, lifecycle management, and operationalization of AI systems in collaboration with technology, operational efficiency, and Six Sigma partners.

Strategy, Execution & Measurement
Identify, evaluate, and prioritize highimpact AI use cases in partnership with business units and technology leaders.
Define success measures and key performance indicators (KPIs) for AIenabled initiatives, track progress, and drive continuous improvement.
Translate enterprise AI strategy into actionable execution plans that deliver measurable value.

Collaboration, Influence & Innovation
Influence and coordinate crossfunctional contributors, including analysts, engineers, and specialists, without direct authority.
Collaborate across operations, risk, compliance, data, and transformation teams to support enterprise efficiency and memberimpacting improvements.
Foster innovation and organizational learning through initiatives such as AI hackathons and knowledgesharing events.
Manage relationships with external AI vendors and partners, ensuring alignment with organizational standards and service expectations.

Additional Responsibilities
Perform other duties that support enterprise AI governance, strategy, adoption, and operational execution as needed.

WHAT YOU'LL GAIN
A central role in shaping BECU's enterprise AI strategy, literacy, and adoption during a critical growth phase.
Ongoing partnership with senior leaders across Operations, Technology, Risk, Knowledge Management/Change, and enterprise programs.
Opportunities to lead and participate in innovation initiatives, including AI hackathons.
Deep exposure to emerging AI regulatory requirements and responsible AI practices.
The ability to drive measurable improvements in operational efficiency and member experience.
A highly visible individualcontributor leadership role with influence across the organization.
The opportunity to shape longterm AI capabilities, processes, and governance models for BECU.

QUALIFICATIONSMinimum Qualifications
Bachelor's degree in Computer Science, Data Science, Business, or a related field.
10 years of experience in operations, technology, process optimization, or related disciplines.
3 years of experience leading AI, automation, or advanced technology initiatives.
Demonstrated experience influencing executivelevel decisionmaking and leading enterprisewide initiatives.
Strong understanding of AI ethics, regulatory considerations, and risk mitigation.
Familiarity with cloud platforms, data pipelines, and AI deployment methodologies.

Preferred Qualifications
Master's degree in a related field.
Experience leading crossfunctional or distributed initiatives.
Strong analytical, strategic thinking, and problemsolving skills.
Excellent written and verbal communication skills with the ability to influence diverse stakeholders.

JOIN THE JOURNEY
This role offers the opportunity to make a meaningful and lasting impact on BECU's AI journey-shaping how the organization uses AI responsibly to improve efficiency, empower employees, and enhance the member experience.

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

About the Company

BECU

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