AI Platform Administrator Location: Austin, TX (ONSITE - candidates must already reside in the Austin area) Contract Duration: 12 months
We are seeking an AI Platform Administrator to support administration and Level 3 technical support for Microsoft 365 Copilot and related AI and collaboration platforms within a large organization's IT environment. This role covers platform administration, advanced troubleshooting, governance participation, integrations, and service analytics.
Qualifications:
Minimum 5 years of progressively responsible experience supporting Microsoft 365 in a large enterprise environment, including advanced administration, engineering, or Level 3 support
At least 2 years hands-on experience with Microsoft cloud automation, Copilot/AI services, Power Platform, or enterprise system integrations
Strong knowledge of Microsoft 365 Copilot, Copilot Chat, Copilot Studio, SharePoint Online, Microsoft Teams, Microsoft Graph, Microsoft Entra ID, and Power Platform
Experience troubleshooting identity, permissions, data access, Microsoft Graph grounding, and cloud service integration issues
Experience with API-based integrations, connectors, and enterprise data connectivity
Experience with ITIL-based service management practices
Microsoft 365 Enterprise Administration experience
Copilot Studio or AI Agent experience
Microsoft Graph integration experience
Power Platform administration experience
Experience with Copilot credit allocation, monitoring, and usage controls
ITIL certification
Microsoft Copilot, AI, or relevant Microsoft certifications
Experience with Azure AI Foundry
Responsibilities: Platform Administration
Administer and support Microsoft 365 Copilot, Copilot Chat, Copilot Studio, and related AI services
Manage licensing, configuration, service health, feature enablement, and credit allocations/monitoring
Evaluate and implement new Copilot capabilities and releases
Maintain service documentation, standards, and operational procedures
Level 3 Technical Support
Serve as senior escalation point for complex Copilot and AI platform incidents
Troubleshoot Microsoft Graph grounding, SharePoint and Teams integrations, permissions, agents, connectors, and data access issues
Manage Microsoft support escalations and root cause analysis
Provide advanced solutioning for Copilot agent and AI use case enablement
Governance & Service Management
Participate in AI governance, capability reviews, and release readiness assessments
Support capability intake, pilot programs, production releases, and lifecycle management
Identify operational risks, dependencies, and support requirements
Identity & Integration Support
Partner with IAM, Security, and Architecture teams on access controls and AI integrations
Support connectivity across Microsoft Graph, SharePoint, Teams, Power BI, Power Platform, and Copilot Studio
Validate connector configurations and enterprise integrations
Service Analytics & Adoption
Monitor service performance, adoption, utilization, and credit consumption
Support executive reporting and AI value realization efforts
Develop and maintain operational dashboards and service health reporting
Genius Road, LLC is proud to be a Certified Women’s Business Enterprise and an Equal Opportunity Employer. We value diversity, and all employment decisions are made based on qualifications, merit, and business need.
Numbers & Facts
Location
Austin, Texas
Website
https://www.geniusroad.com
Skills
Access Controlunmatched
Administrative Skillsunmatched
Adoptionunmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
Automationunmatched
Cloud Computingunmatched
Configuration Managementunmatched
Documentation Standardsunmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
License Managementunmatched
Microsoft Access Databaseunmatched
Microsoft Certificationsunmatched
Microsoft Product Familyunmatched
Microsoft SharePointunmatched
Microsoft Windows Azureunmatched
Operations Planningunmatched
Operations Processesunmatched
Performance Analysisunmatched
Power BIunmatched
Release Management/Engineeringunmatched
Reporting Dashboardsunmatched
Risk Analysisunmatched
Root Cause Analysisunmatched
Security Architectureunmatched
System Integration (SI)unmatched
Systems Administration/Managementunmatched
Technical Supportunmatched
Use Casesunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.