AI Process Analyst - Exempt

Job Description:
We are seeking a highly analytical, technically strong, and innovation-oriented professional to drive process re-engineering and digital transformation initiatives within Middle Office. This role will focus on redesigning and modernizing operational processes through the use of digital tools, automation, data, and AI-enabled solutions.

The ideal candidate will bring strong technical capabilities, structured problem-solving skills, and a passion for improving how work gets done. This individual will assess existing workflows, challenge legacy processes, and help design more scalable, efficient, and intelligent operating models. While familiarity with middle office operations is helpful, deep operational expertise is not required at entry and can be learned on the job. We are particularly interested in candidates who excel at process redesign, technology-enabled transformation, and implementation of innovative solutions, with disciplined execution and transparent tracking of initiatives through tools such as JIRA.

Key Responsibilities

• Lead process re-engineering initiatives across Middle Office to simplify workflows, eliminate inefficiencies, and improve scalability, control, and transparency.
• Assess current-state processes, identify manual touchpoints, process breaks, and structural inefficiencies, and design future-state operating models.
• Use digital tools, automation, AI, and workflow technologies to transform legacy operational activities into streamlined, technology-enabled processes.
• Partner with operations, technology, product, and business stakeholders to understand pain points and develop practical re-engineering solutions.
• Translate business challenges into structured process designs, business requirements, and implementation roadmaps.
• Manage initiatives through the full project lifecycle, including intake, planning, requirements definition, execution, testing, implementation, and post-launch tracking.
• Use JIRA to support end-to-end project lifecycle tracking, including documenting epics, stories, tasks, milestones, dependencies, risks, issues, and delivery progress.
• Maintain clear and accurate project records in JIRA to promote transparency, accountability, prioritization, and stakeholder alignment across initiatives.
• Support the development of AI-driven and automation-led solutions for exception management, workflow routing, decision support, and productivity enhancement.
• Apply data analysis and process metrics to evaluate performance, identify bottlenecks, and measure the impact of re-engineering efforts.
• Drive continuous improvement by establishing governance, controls, and monitoring frameworks for redesigned processes.
• Contribute to transformation initiatives from ideation through execution, including testing, rollout, and change adoption.
• Create clear documentation, presentations, and business cases to support stakeholder alignment and decision-making.
• Promote a culture of innovation, simplification, and continuous process improvement across the organization.

Required Qualifications

• Bachelor s degree in Computer Science, Engineering, Data Analytics, Information Systems, Finance, or a related field.
• Strong technical, analytical, and problem-solving skills.
• Experience in process re-engineering, business transformation, workflow redesign, or technology implementation.
• Experience with digital tools, workflow platforms, automation technologies, data solutions, or AI-enabled capabilities.
• Experience managing work through structured delivery and tracking tools such as JIRA.
• Ability to evaluate existing processes, identify root causes of inefficiency, and design scalable future-state solutions.
• Strong communication skills with the ability to work across business and technical teams.
• Demonstrated ability to learn new domains quickly and apply structured thinking in unfamiliar environments.
• Comfort operating in fast-paced, evolving environments with ambiguity and change.

Preferred Qualifications

• Experience with process mapping, process mining, workflow orchestration, robotic process automation, AI/ML solutions, or low-code/no-code tools.
• Familiarity with Python, SQL, Power BI, Tableau, Alteryx, or similar analytics and automation technologies.
• Experience using JIRA for end-to-end project delivery, workflow management, backlog prioritization, and dependency tracking.
• Exposure to agile delivery models, product-oriented organizations, or digital transformation programs.
• Experience supporting operating model redesign, control optimization, or business process modernization initiatives.
• Prior exposure to financial services, asset servicing, or middle office functions is beneficial but not required.

Additional Information:

• Duration: 12 month contract opportunity
• Hybrid Work Model: 4 days onsite required weekly in Pittsburgh, PA
• Rate Range: $40-45/hr. W2 (based on experience)