Artificial Intelligence (AI), Automation, Ecosystems, Machine Tool, Product Management, Prototyping, Software as a Service (SaaS), Technical Leadership, Time Management, Use Cases, User Experience Design (UXD), User Interface/Experience (UI/UX)
100% Remote role
6 Months Contract
• Design and ship AI-powered product solutions using Generative AI, AI Actions, AI Workflows, AI/ML, and intelligent automation.
• Define and balance contextual intelligence vs. conversational AI systems, knowing when workflows should branch into full conversations.
• Drive AI behavior specifications, not just functional flows — including handling non-determinism, output validation, and safety considerations.
• Work hands-on with the Now Platform AI ecosystem: Now Assist, AI Skills, tools, ClientP Server, and external models (e.g., Claude).
• Apply strong understanding of AI concepts such as RAG, grounding, tool calling, context windows, hallucination mitigation, and evaluation.
• Partner closely with UX teams to design, prototype, and iterate on modern AI-driven user experiences.
• Collaborate deeply with engineering, UX, and domain SMEs to navigate ambiguity, dig into use cases, and unblock unknowns.
• Bring solid knowledge of Now Platform fundamentals including Flow Designer, Integration Hub, Orchestration, and platform extensibility.
• Demonstrate hands-on experience with prompt engineering, AI skill creation, and AI workflow design.
• Understand the Customer / Success domain, key personas, and their Jobs to Be Done (JTBDs).
• Operate with a strong sense of urgency, delivering high-quality features on time in a fast-moving AI landscape.
• Adapt quickly and work effectively in a rapidly evolving AI ecosystem (Now Assist, partner LLMs, tooling changes).
• 4–7 years of Product or Technical Product Management experience on SaaS or enterprise platforms.
• 2 years working on AI, automation, or intelligent workflow products.e
eTeam Inc.
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