AI Solutions Specialist

Job Description:

The AI Analyst II independently manages AI use case intake, workflow analysis, and backlog coordination to help the organization identify, prioritize, and operationalize high-impact AI opportunities. This role partners directly with stakeholders across business, product, and operations teams, translates needs into clear solution requirements, and supports scalable AI execution through strong documentation, prioritization, and adoption tracking. Depending on business needs and assignment, some to all of the responsibilities below may apply.Own AI Use Case Intake & PrioritizationIndependently evaluate, structure, and manage AI use case submissions, ensuring opportunities are clearly defined and aligned with business value, feasibility, and strategic priorities.

• Serve as an intake point for new AI use case requests and assess alignment with organizational priorities

• Translate department workflows, pain points, and goals into actionable AI use case specifications

• Help prioritize requests across prompts, skills, connectors, agents, and application layers

Manage AI Backlog, Documentation & Execution ReadinessMaintain a clear and well-structured backlog that supports efficient handoff, execution planning, and adoption of AI-enabled solutions.

• Manage backlog items to ensure requirements, use cases, and dependencies are well documented and execution-ready

• Maintain feature, function, workflow, and prompt documentation to support clarity, reuse, and continuous improvement

• Support ongoing refinement of libraries and reusable AI assets that improve scalability and consistency

Drive Stakeholder Alignment, Onboarding & Adoption InsightPartner with business, product, and operational teams to support onboarding, readiness, and successful use of AI capabilities.

• Interface directly with stakeholders to gather requirements, align priorities, and support rollout of AI-driven solutions

• Contribute to onboarding and enablement efforts that help teams adopt AI tools and workflows effectively

• Track, analyze, and report on adoption, usage, and performance indicators to identify expansion opportunities and friction points

Bachelor's degree in Business, Operations, Information Systems, Analytics, Computer Science, or a related field, or equivalent work experience, with 3–5 years of experience in business analysis, product operations, process improvement, transformation, or related roles. Candidates should have experience translating business needs into technical or semi-technical requirements, managing work intake or backlogs, and supporting cross-functional delivery. Familiarity with AI ecosystems, prompt or workflow libraries, onboarding and enablement activities, and adoption or ROI tracking is preferred. Strong stakeholder management, prioritization, and communication skills are essential, along with the ability to operate independently in a fast-evolving environment.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at

recruiter@csiweb.com

and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.