The AI Use Case Success Manager is responsible for driving AI use cases from intake to production, with full end-to-end ownership of outcomes. This role sits at the intersection of business and technology, reimagining business processes using AI/GenAI, designing target-state solutions, and delivering tangible, measurable outcomes within a governed banking environment. This is a hands-on, accountable individual contributor role suited for a go-getter who thrives in ambiguity, operates with a consulting mindset, and can independently prototype, build, and shepherd AI solutions through delivery
Responsibilities:AI Portfolio Ownership
Own and drive the AI use case portfolio for a dedicated business domain, leading initiatives from intake through production with strong execution, stakeholder alignment, and measurable business outcomes.
Business Process Reimagination Using AI
Given a current-state process and its pain points, independently redesign and transform it using AI, GenAI, and advanced analytics to improve efficiency, reduce manual effort, and enhance decision-making.
AI Solutioning and Target State Design
Define the AI-enabled target state process flow for each use case. Determine the right AI/ML approach, recommend models, evaluate build vs. buy options, and identify what should and should not be addressed with AI. Must be able to structure vague, open-ended problem statements into well-formed AI solutions independently.
Rapid Prototyping and Demo Development
Quickly build proof-of-concept demos and prototypes to validate approaches and drive stakeholder alignment before committing to a full build.
Solution Delivery
Drive the design and build of AI/GenAI solutions in a global delivery model, including model development, validation, and performance monitoring. Serve as the embedded AI lead within the delivery pod, either directly contributing as a pseudo data scientist or managing and directing offshore data science resources.
Value Measurement and ROI Management
Define and implement a structured value measurement framework for the AI use case portfolio. Quantify ROI, track realized vs. projected value, and educate business stakeholders on the true cost of AI.
AI Governance
Ensure AI solutions adhere to established governance standards by embedding appropriate controls and guardrails, while partnering with risk pillars (MRM, TPRM, etc.) across the bank to deliver responsible, secure, and compliant outcomes.
Bachelor's Degree and 6 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery. OR High School Diploma or GED and 10 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with leadership in AI/advanced analytics delivery.
Preferred Qualifications
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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future.
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