Maersk is seeking an experienced Air Export Operations Leader to lead a team of Air Export and Gateway Operations professionals. This role is responsible for driving operational excellence, customer satisfaction, team performance, KPI achievement, and service delivery while serving as the primary escalation point for shipment and customer issues. The successful candidate will bring strong air export and gateway operational knowledge and a passion for developing people and leading teams.
Key Responsibilities
Lead, coach, and develop a team of Air Operations professionals
Manage team performance, KPIs, productivity, and service delivery
Serve as the primary escalation point for complex shipment and customer issues
Drive operational excellence and customer satisfaction
Partner with Air Product, Sales, Finance, Warehouse, CHB, Transportation, and other stakeholders
Support day-to-day air export and gateway operations as needed
Ensure compliance with SOPs, IOPs, regulatory requirements, and company procedures
Support customer implementations and continuous improvement initiatives
Qualifications
High School Diploma or equivalent required; Bachelor's degree preferred
Air freight forwarding experience required
Strong air export operational knowledge required
Gateway operations experience, including airline coordination and consolidations, preferred
Leadership, team lead, coaching, or people development experience preferred
Strong customer service, problem-solving, and escalation management skills
Ability to multitask and perform effectively in a fast-paced operational environment
Proficiency with Microsoft Office and operational systems
Pay Range: $75,000.00 - $84,000.00*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Company Benefits
• Medical
• Dental
• Vision
• RRSP+ Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• Career Advancement: Opportunities for professional development
• And more!
#LI-XC1 #RPO
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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