Air Freight Operations Specialist

At xpd global, we are looking for an experienced Air Freight Operations Specialist to strengthen our team. The ideal candidate has a dedicated air freight background and can independently manage air export and/or air import shipments from start to finish.

Job Title: Air Freight Operations Specialist

Work Location: Houston, Miami, Los Angeles, Chicago

Work Schedule: Monday - Friday 8-5

Annual Base Salary: USD $55,000–$60,000, based on experience. Maximum salary: $60,000.

Requirements:

• At least 3 years of hands-on air freight operations experience within freight forwarding.
• Strong air export and/or air import background, with proven experience managing shipments A–Z.
• Practical experience coordinating bookings, airlines, truckers, documentation, cargo recovery, shipment follow-up and billing.
• Working knowledge of AES, TSA requirements, and air freight documentation.
• Strong customer service, communication, and problem-solving skills.
• Excellent attention to detail and the ability to manage multiple shipments in a fast-paced environment.
• Experience with Canadian air freight a plus.
• CargoWise experience is a strong plus.

Responsibilities:

• Manage air export and/or air import shipments from booking through final delivery and billing.
• Coordinate bookings, airline capacity, trucking, cargo recovery and shipment follow-up.
• Prepare, review and process air freight documentation accurately and on time.
• Apply knowledge of AES and TSA requirements to relevant shipment activities.
• Communicate shipment status and updates to customers and operational partners.
• Resolve shipment delays, documentation discrepancies, and other operational issues.
• Maintain accurate shipment records and complete billing promptly.

We are looking for someone who:

• Brings direct, hands-on expertise in air freight operations.
• Takes ownership of the full shipment lifecycle.
• Provides responsive customer service and communicates clearly.
• Solves problems proactively and follows through on commitments.
• Works accurately and efficiently while managing competing priorities.

What we offer:

• Annual base salary of USD $55,000–$60,000, based on experience.
• Health Benefits,  401K, vacation/PTO/sick days, additional company benefits.