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Air Import Agent

Expeditors International

Brisbane, CA

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JOB DETAILS
SALARY
$24–$31 Per Hour
SKILLS
10-key (Tenkey) Numeric Keypad, Billing, Communication Skills, Compensation and Benefits, Computer Skills, Corporate Policies, Customer Support/Service, Data Entry, Data Quality, Employee Assistance Plan, Fortune 500 Customers, Government, Information Technology & Information Systems, Interpersonal Skills, Leadership, Logistics, Maintain Compliance, Metrics, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Organizational Skills, Performance Metrics, Prescription Drugs, Procedure Development, Process Flow, Regulations, Reimbursement, Sales Management, Standard Operating Procedures (SOP), Stock Purchase Plans, Supply Chain Management, System Integration (SI), Time Management, Typing
LOCATION
Brisbane, CA
POSTED
1 day ago
Company Description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logisticsindustry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

Key Responsibilities:
  • Ensure smooth and timely shipment process flow
  • Ensure accurate and timely data entry into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Ensure accurate and timely client billing, including dispute resolution
  • Understand customer expectation to ensure all the elements of the SOP and KPI's are met
  • Ensure compliance to company policies and external regulations
  • Complete cross training in order to support team coverage
  • Professionally represent Expeditors to our customers, service providers, and government agencies
  • Responsible for managing foreign-to-foreign billing
  • Supporting customer quote requests
  • Willingness for shifted hours/work schedule based on the need
Expectations:
  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize their ability to complete their work
  • Achieve standard of 52 hours training per year, including all mandatory trainings
  • Drive and develop customer relationship in order to exceed their expectations
  • Have a sense of urgency, be willing to help by offering solutions
***MUST BE LOCAL***

Cover Letter Required

*SHIFT - Sunday to Thursday* 08:00am to 5:00pm

Qualifications
  • Typing - 30 wpm and 10-key by touch
  • Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
  • DG Certification Required
  • Easily adapt to change and function efficiently in a high stress environment
  • Compliance certifications required to perform required duties obtained and maintained
  • Have knowledge and/or prior experience of industry specific qualifications
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
Additional Information

Expected Hourly Range: $24.00 - $31.00

Expeditors offers excellent benefits:
  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Learning & Development Program
  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

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Expeditors International

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