Position: Air Import Supervisor
Pay Rate: 86K - 106K per year
Schedule: 8am - 5pm Mon - Fri
Job Description:
The Air Import Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.
Core Responsibilities & Duties:
Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments
Ability to build and foster a dynamic team culture aligned with our company values
Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures
Solve problems that may arise with customer shipments
Oversees billing processes, coordinate collections and resolve major billing problems
Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates
Negotiate rates and contracts with shipping companies and suppliers to optimize costs
Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance
Develop and implement standard operating procedures to increase operational efficiency and reduce errors
Other duties as assigned
Job Requirements & Qualifications:
3+ years experience as Import supervisor
Excellent customer service skills
Excellent verbal and written communication
Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.
Excellent problem solving abilities
Leadership skills and ability to successfully delegate tasks across team spectrum
Willing to go the extra mile for the customer, company, and team
Ability to work under minimal supervision
Excellent track record in the freight forwarding industry
What We Offer:
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture
#LI-TW1 #LI-Onsite
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.