Air Logistics Operational Care Specialist

It's More Than A Job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How You Create Impact

As an Air Logistics Operational Care Specialist, you will support air import operations for customer-specific accounts, helping ensure shipments are coordinated accurately, efficiently, and on time. This role blends operational execution with customer communication, so you will manage day-to-day shipment activity while also partnering directly with customers and internal teams to keep freight moving and expectations aligned.

You will coordinate bookings, documentation, shipment monitoring, and deviation follow-up while working closely with Customer Care, gateways, warehouses, customs teams, carriers, vendors, and other operational partners. You will help support a growing Los Angeles-based team as they take on new account volume, bringing flexibility, ownership, and a collaborative approach to daily operations.

This role is ideal for someone who can manage assigned accounts with independence, communicate clearly, and jump in where needed to support team coverage and shifting business needs.

What We Would Like You To Bring

• Experience in airfreight, air import operations, freight forwarding, logistics, or a related transportation environment.
• Basic understanding of airfreight terminology, shipment flow, documentation, routing, carrier coordination, and operational follow-up.
• Ability to communicate professionally with customers, internal teams, suppliers, carriers, warehouses, customs partners, and other stakeholders.
• Strong attention to detail, organization, time management, and follow-through.
• Ability to manage assigned accounts independently while staying connected with supervisors, managers, and team members.
• Flexibility to support different accounts or coverage needs as business volume changes.
• Comfort working in a newer team environment where processes, account ownership, and coverage needs may continue to evolve.
• A collaborative, service-minded approach with the ability to work under pressure and adapt to changing priorities.
• Openness to schedule flexibility, including potential overtime, weekend coverage, or adjusted start times as needed.

What's In It For You

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.