Airline Baggage Service Office SupervisorLocation: Orlando, FL, United StatesResponsibilitiesThe BSO Supervisor will work in the BSO office at the airport to manage Baggage Service Representatives and ensure they are effectively working with customers to assist them with their delayed, damaged or pilfered baggage.Supervise Baggage Service RepresentativesProvide First Class Service to guests, clients, and employeesSupervise policies and procedures for Priority Parcel Service packagesSupervise the Lost & Found / Left on Board items process for the airline at the Baggage Service OfficeBe knowledgeable of all aspects of the operation and continually ensure that operational goals are being metProvide employee feedback and promote a positive work environment that fosters teamworkQualificationsAirline industry experience preferredBSO experience preferred2 to 3 years of customer service experienceMinimum 2 years management experienceStrong verbal and written communication skillsProficient computer skills and attention to detailAbility to work afternoons, evenings, weekends and holidaysSP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.#J-18808-Ljbffr