Airline Customer Service Supervisor in DFW AirportJob DescriptionTracking Code DFW SUP APRIL 2025Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort Worth International Airport, TX (DFW).The Airline Supervisor assists the Airline Account Manager with airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.Key Responsibilities and QualificationsMinimum 18 months Airline Experience (Preferred)Strong leadership abilitiesExcellent focus on Customer and Client satisfactionMust be able to work morning, afternoon and/or night shiftAbility and willingness to work harmoniously in a team environmentStrong leadership, but stronger team playerAbility to work under pressureAble to communicate effectively, verbally and in writingThorough knowledge of airport operations: Arrivals, Departures, Ticket CounterBasic knowledge of airline reservationsAble to solve basic problems within the operation: DBC, Delays, Cancellations, etc.Computer, typing and ticketing experienceAble to operate independently and work varied hoursBasic RequirementsAt least 18 years old, with a High School Diploma or G.E.D.English proficientBasic Math Skills: Adding, Subtracting, Division, and MultiplyingComputer LiterateAble to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70 lbsReading & comprehension of reference materials, instructions, policies & proceduresJob Location: DFW Airport, Texas, United StatesPosition Type: Full-Time/RegularRequired TrainingRequired to study, and successfully complete two weeks of paid training.Shift & ScheduleSchedule (i.e., M/T/W/F/Sun or TBA)TBD. Weekends and Holidays Required.Salary & BenefitsTBD (Depending on Experience). Parking, Medical & voluntary Dental/Vision/401K.#J-18808-Ljbffr
Hallmark Aviation ServicesHallmark Aviation Services – recognized as the emerging leader in above-the-wing ground handling services – takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team – with over 100 years of combined service – is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success – not solely for Hallmark, but for you, our Client.