Position: Airline Logistics Coordinator
Pay Rate: $19.23 per hour
Schedule: Mon - Fri 8am - 5pm
The Airline Logistics Coordinator is responsible for coordinating the movement of customers’ cargo to its final destination within our network. This role serves as a key operational and customer-facing position, ensuring shipments move efficiently, accurately, and in compliance with airline requirements and service expectations.
The Airline Logistics Coordinator will work closely with airline partners, internal operations teams, sales and account management teams, and customers to coordinate bookings, monitor in-transit shipments, provide shipment updates, and proactively resolve service issues as they arise. This position requires strong communication, organization, and problem-solving skills in a fast-paced logistics environment.
Responsibilities
Serve as a primary point of contact for customers regarding shipment status, routing, and delivery timelines.
Schedule pickup and delivery services to meet customer and airline requirements.
Monitor in-transit shipments to ensure on-time recovery, transfer, and delivery performance.
Assist reporting service performance metrics and operational trends
Build and maintain positive working relationships with airline partners, customers, and internal operational teams
Provide exceptional customer service in a fast-paced, time-sensitive logistics environment
Proactively identify service risks and operational delays, escalating issues as needed to minimize service failures.
Prepare and distribute performance metrics and customer scorecards.
Support airline partnership activities by ensuring compliance with service-level agreements and operational requirements.
Collect, organize, and provide supporting documentation for billing, audits, and customer inquiries.
Collaborate with internal teams (operations, customer service, and billing) to ensure seamless shipment execution.
Ensure compliance with airline regulations, security requirements, and company policies.
Provide administrative support related to reporting and data entry.
Maintain a high standard of customer service while managing multiple shipments and priorities simultaneously.
All other duties as assigned to meet evolving business needs.
Qualifications
Education: High School Diploma or GED equivalent required; undergraduate coursework or degree in logistics, supply chain, or transportation preferred.
Previous experience in air freight, logistics, transportation, or customer service operations preferred.
Working knowledge of airline networks, air cargo processes, or freight coordination is a plus.
Experience using AS400 or similar transportation/operations systems required.
Strong organizational skills with the ability to manage multiple shipments and deadlines.
Clear written and verbal communication skills for customer and partner interactions.
Demonstrated discretion and confidentiality in handling and protecting sensitive information.
Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.
Forward Air is an Equal Opportunity employer.
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Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
The foundation product for Forward Air is our expedited linehaul service, offering consistent and reliable transit and on-time, damage-free deliveries. By locating terminals on or near airports and maintaining a scheduled transportation network, we are able to arrange for convenient and consistent service with broad geographic coverage. Shipments of varying sizes (TL/LTL) are received at our terminals and transported by contracted service providers either (1) on a direct truck to the destination terminal, (2) through our Columbus, Ohio central sorting hub, or (3) through one of our 12 regional hubs, where they are unloaded, sorted, and reloaded in rapid fashion. After reloading the shipments, our contracted service providers deliver them to the destination city for early morning recovery. Through our Forward Air Complete® cartage service, customers also can have shipments picked up from the shipper, delivered to the final consignee, or transferred at the airport, simplifying the freight management processes. These options allow us to maximize handling efficiency of each shipment while minimizing freight loss and damage, improving transit times over traditional ground transportation.