Administrative Skills, Airport Management, Budget Forecasting, Budget Management, Business Plan, Catering Services, Communication Skills, Contract Negotiation, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Diversity, Facilities Management, Federal Laws and Regulations, Financial Analysis, Food Production, Food Services, Leadership, Maintain Compliance, Multitasking, Operations, Operations Management, Operations Planning, People Management, Project Planning, Quality Management, Resource Management, Restaurant, Safety Compliance, Sanitation, Staff Development, State Laws and Regulations, Succession Planning, System Operations, Team Player, Willing to Travel
Role Overview
Sodexo Live! Airline Lounges is seeking to add a dynamic District Manager of Airport Lounge Operations for our Lufthansa Airlines client, to be based in the Boston, Newark, or Dulles area. Combine your proven leadership and Hospitality Management technical expertise to enhance existing (or new) client programs. This position will be remoted based, with travel to the lounges estimated at up to 70%.
Position works closely with our client while managing the daily operations of food production, and service in 3-5 Lufthansa Airlines lounges inside the airports. This candidate will have a strong financial background, and previous experience in multi unit role in corporate services and/or restaurants.
What You'll Do
The successful candidate will:
- Monitor operations by planned and unplanned visits to each operating account of the system to plan projects, implement new processes, client interactions, and new technology to ensure sufficient resources.
- Develops business plan and budget w/each account GM that supports the System and District goals – Reviews and analyzes financial statements and data and other financial information to ensure attainment of financial goals for both the client and Sodexo.
- Central Point of Contact for Client Liaison promoting a solid business partnership - assists in contract negotiations for the system.
- Maintains Quality & Company Standards – reviews and maintains reports to ensure compliance with federal, state, and local regulations and Sodexo / System Client(s) policies and procedures.
- Responsible for system succession planning/employee development/diversity initiatives/training/constructive counseling. Promotes and supports workplace diversity initiatives.
- Provides strategic leadership to the respective units within the system to maintain client satisfaction and retention.
What We Offer
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring
Is this opportunity right for you? We are looking for candidates who:
- have a work history demonstrating strong employee engagement leadership skills, as well as previous supervisory experience and the ability to work collaboratively
- 2-3 years of multi unit leadership experience in a recognized restaurant or hospitality organization
- are open to a flexible schedule
- will have oversight and continued innovation of catering and food service offerings
- prior fiscal accountability including budget forecasting
- proven ability to control food and labor cost within the department
- strong leadership and administrative skills (including the ability to successfully hire and train an exceptional staff)
- ability to successfully foster strong client and customer relationships
- have culinary production experience and a strong background in safety and sanitation compliance
- can manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer service
Who We Are
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements
Minimum Education Requirement - Bachelor’s Degree or equivalent experienceMinimum Management Experience – 5 yearsMinimum Functional Experience – 5 years