Airline Reservation, Billing, Customer Relations, Customer Support/Service, Detail Oriented, Google Apps, Microsoft Office, Organizational Skills, Sales Management
Job Location: Greater Chicago Area, in-office preferred (local candidates will be considered first). Open to hybrid/remote, if candidate is exceptional.
Summary: This is a travel agent role that requires proficiency in Sabre GDS. This is a well-established, family-owned Tour Company that has been operating for 38yrs. Their mission is to make travel dreams a reality on their artfully crafted, all-inclusive tours throughout America and Europe. This fast-growing team is looking to hire an Airline Reservations Agent to join them.
Responsibilities:
- Book airfare, door-to-door limousine service and airport transfers
- Book pre & post hotel stays
- Assist clients in making their reservations and collecting payments
- Manage client invoicing (deposits, final payment reminders, and cancellations)
- Help clients prepare for their upcoming tours (answering questions, prepare trip documents, etc.)
Job Requirements:
- 2-3yrs' experience working on Sabre GDS (including ticketing, exchanges, refunds)
- Must be patient, flexible and adaptable
- Ability to work independently and part of a team
- Strong organizational skills
- Ability to think on your feet in case of an emergency
- Keen eye for detail
- Basic knowledge of Microsoft Office/Google Docs
The "ideal candidate" is someone who:
- Enjoys being on the phone, interacting with customers
- Is patient and kind
- Is service-oriented
- Possesses good interpersonal skills