Administrative Skills, Airport Management, Communication Skills, Computer Software, Customer Support/Service, Desktop PC, English Language, Hospitality and Tourism, Microsoft Office, Organizational Skills, Training/Teaching, Volunteer Management
About the role
- Coordinators play a role in the support of Navigators (our volunteers!) and Navigator Buddies (our dog volunteers!) volunteering their time to make Sky Harbor, PHX, the friendliest airport in America!
What you'll do
- Greet and conduct briefings with Navigators.
- Transit the airport, meeting with Navigators and Buddies, providing support or training.
- Participating in reviews and scheduling of Navigators on an hourly at most day-to-day basis.
- Be a central source of contact primarily at the Navigator Office and secondarily at the Compassion Corner for Navigators, Buddies, and guests making use of the Compassion Corner.
Qualifications
- Minimum qualification of at least six (6) months of airport customer service related work or volunteer services.
- Prior work as a guest services representative for a minimum of six (6) months is preferred or related Sky Harbor Airport experience that involves information services and wider knowledge of the Phoenix community and airport offerings.
- Ability to stand, walk, and/or sit for periods of up to eight (8) hours
- Ability to communicate effectively with Navigators, and airport guests and stakeholders.
- Fluent/proficient in speaking and writing in the English language
- Preference for those with prior experience working with volunteers or themselves engaging in volunteering.
- Ability to operate computers and computer software such as desktop computers, tablets, Microsoft Office without assistance
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