Job Description
The Airport Customer Service Agent provides assistance and information to Airport passengers.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABMs benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)
Basic Qualifications:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
Responsibilities:
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
- Responsibilities for Internal Candidates
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
- Qualifications for Internal Candidates
Basic Qualifications:
Bilingual Spanish/ English
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of face to face customer service or similar work experience preferred
ABM (NYSE: ABM) is one of the worlds largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, youll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether youre looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
For more information, visit www.abm.com
Basic Qualifications:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required and on the job training provided
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry-on baggage size requirements
Coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check-in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment.
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
Numbers & Facts
| Location | Portland, OR |
| Industry | Business Services - Other |
| Company Size | 10,000 employees or more |
| Year Founded | 1909 |
| Website | http://www.abm.com/ |
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Skills
- Aircraft Maintenanceunmatched
- Aviation Industryunmatched
- Clean Technologiesunmatched
- Commercial Real Estateunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Distribution Servicesunmatched
- E Programming Languageunmatched
- English Languageunmatched
- Facilities Engineeringunmatched
- Homeland Securityunmatched
- Kiosksunmatched
- Militaryunmatched
- Military Industryunmatched
- Multilingualunmatched
- Real Estateunmatched
- Service Deliveryunmatched
- Spanish Languageunmatched
- Technical Deliveryunmatched
- Training Programunmatched
- United States Militaryunmatched
About Company
ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.
We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.
Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.
Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.
With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.
With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.
ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)
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