Airport Customer Service Representative

Airport Customer Service Representative

Salary

$32,895.00 - $42,763.50 Annually

Location

Hickory, NC

Job Type

Full Time

Job Number

200-01285

Department

Airport

Opening Date

06/02/2026

Closing Date

6/19/2026 11:59 PM Eastern

Salary Depends on Qualifications

Yes

• Description
• Benefits
• Questions

Description

This position performs customer service duties. An incumbent in this position may be designated as Customer Service Representative I.

This is a Full-Time position working Sunday, Monday and Tuesday from 7:00 a.m. - 7:00 p.m. and Wednesdays 3:00 p.m. -7:00 p.m.

Salary depends on qualifications

Major Duties

• Greets customers and insures their comfort as they come into the F.B.O.
• Assists in taking care of customer and pilot needs.
• Accepts customer requests for service.
• Answers customer telephone calls; answers customer questions or refers to appropriate personnel.
• Processes all payments received.
• Updates and maintains files.
• Processes fuel and FBO service invoices and customer receipts.
• Operates and maintains cash drawer; balances receipts daily.
• Provides additional assistance to customers as needed, such as catering, hotel reservations, ground transportation, etc.
• Able to work on a computer-based system.
• Has a good understanding of customer service in an airport environment.
• Performs other related duties as assigned.

Knowledge and Qualifications

• Knowledge of modern office principles and practices.
• Knowledge of department and city policies and procedures and federal, state, and local laws and regulations.
• Knowledge of billing and collection procedures.
• Skill in the operation of computers and other standard office equipment.
• Skill in planning, organization, and decision making.
• Skill in oral and written communication.

Supplemental Information

PHYSICAL DEMANDS: The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, stooping, or walking. The employee occasionally lifts light or heavy objects.

WORK ENVIRONMENT: The work is typically performed in an office.

PLEASE NOTE: Applicants must meet the City criteria for an acceptable driving record.

Part Time Employee - No Benefits

01

Describe your customer service skills and philosophy.

02

Describe your clerical and customer service skills and experience.

03

Describe, in detail, a time when you successfully handled a difficult customer, coworker or situation.

Required Question

Employer City of Hickory

Address 76 North Center Street

PO Box 398

Hickory, North Carolina, 28603

Phone 828-323-7421

Website http://hickorync.gov/employment