Airport Customer Service Supervisor

The Auburn University Regional Airport is excited to begin the search for an Airport Customer Service Supervisor! The Airport Customer Service Supervisor is responsible for overseeing daily airport operations, ensuring the highest standards of safety, efficiency, and customer satisfaction. This role is crucial in maintaining a seamless and positive airport experience for all passengers and staff.

Candidates are required to upload a cover letter with their application.

• Customer Service: Supervises, mentors, and evaluates airport customer service staff, including scheduling and training on a monthly basis. Coordinates staff activities and schedules to maintain smooth operations. Collaborates with various airport personnel and customers to enhance service delivery.
• Marketing: Designs, leads, and initiates airport marketing programs under the direction of the Airport Deputy Director. This includes creating airport merchandise, managing social media platforms, and participating in trade shows and training events to foster industry connections.
• Operations: Oversees daily Fixed Based Operator (FBO) operations coordinating with aircraft, charter operators, rental car vendors, catering vendors, and airport tenants. Ensures accurate billing and hospitality needs are met.
• Financial: Supervises the processing of aviation credit cards and prepares accounting documents for the Manager. This includes handling credit card transactions, conducting fuel audits, verifying fuel types, invoicing, and balancing credit card machines. Prepares financial documents to be processed by airport manager including collection reports, purchasing card reconciliations, TES (Temporary Employment Services) back-charge entries, Kronos timekeeping, EPAFs (Electronic Personnel Action Form) and travel vouchers. Provides backup support for financial reporting and assisting the Executive Support Specialist II during absences.

• High school diploma or equivalent plus 6 years of general administrative experience with a financial focus.

OR 

• Bachelor's degree plus 2 years of general administrative experience with a financial focus.

Licenses & Certifications:

• Valid Driver's License

• Knowledge of accounting and budgeting principles and practices, and the ability to analyze financial data.
• Knowledge of aircraft types and specifications that follow airport and FAA regulations.
• Knowledge of aviation and airfield nomenclature and terminology.
• Knowledge of runway loads, proper runway usage, and wind advisories.
• Knowledge of safety protocols as set by the FAA and airport authority.
• Knowledge of aviation and airfield operations.
• Knowledge of customer service policies and procedures.
• Knowledge of weather watch/warning/advisory conditions, as well as the ability to issue Notice-to-Air-Missions (NOTAMS).
• Knowledge of Microsoft Office including Word, Excel, and PowerPoint.
• Knowledge of Human Resource functions.
• Excellent communication, leadership, and organization skills.

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama:The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
• Ready to lead and shape the future of higher education? Apply today! War Eagle!