Airport Dispatch Center Supervisor

Airport Dispatch Center Supervisor

Salary

$60,000.00 - $78,000.00 Annually

Location

3001 - Port Control

Job Type

Full-time

Job Number

10896-HR

Department

3001 - Port Control

Division

300170 - PC Operations / Security

Opening Date

08/07/2026

Closing Date

8/21/2026 11:59 PM Eastern

• Description
• Benefits

Description

Airport Dispatch Center Supervisor

Examples of Duties

Under direct supervision, provides day-to-day coordination of all security matters. Implements programs and policies as established in the Transportation Security Administration (TSA) approved airport security program in accordance with 49CFR 1500 and applicable security directives. Reviews electronic ID database and access control systems. Programs, monitors, and enters data in security access control system. Conducts audits and prepares summary reports for review by management and regulatory agencies. Establishes contact with federal, state, and local law enforcement agencies and pertinent security officials to establish partnership and for use in emergency response situations. Conducts security-related briefings, training sessions, and prepares PowerPoint presentations for employees, management officials, tenants, and contractors. Coordinates with Department of Port Control employees and tenants in solving airport security-related issues. Provides supervision oversight and direction for assigned staff with required duties and responsibilities. Develops and monitors employee work plans. Counsels, coaches, and instructs employees and prepares performance evaluations. Performs other job-related duties as required.

Minimum Qualifications

Two years of college in Business, Public Administration, Criminal Justice, or closely related field from a four year accredited college or university required. One year of full-time paid direct responsibility for a security program at a commercial airport, government facility, military base, or similar-sized facility involving the safety and security of large numbers of the general public or personnel required. (Substitution: One year of experience in a related field will substitute for each year of college lacking.) Valid State of Ohio Driver's License required. Must obtain an Airport Security Coordinator certification as required by the TSA within six months of the date of hire. Must be able to lift and carry 30 pounds. Computer literacy with MS Office Suite and Internet Explorer is preferred. Must successfully complete a TSA fingerprint-based Criminal History Records Check (CHRC) and employment background check.

Supplemental Information

Preferred Qualifications:

• Three years of increasingly responsible experience in communication and dispatch or related field including supervisory/lead work experience, or one year of full time paid direct responsibility for dispatching at a commercial airport, government facility, military base, or similar-sized facility involving the safety and security of large numbers of the public or personnel are required.

• Must obtain an Airport Certified Employee (ACE) Communications Specialist certification as required by the TSA within eighteen months of the date of hire through AAAE.

• NIMS and ICS certifications for Front Line Supervision tier and any assigned working groups must be completed within six months of employment and complete additional or refresher training as required.

• Must have a demonstrated ability to work in a diverse and inclusive environment that fosters non-discrimination.

• Must be computer proficient in the Microsoft Office Suite and various internet search engines. Experience using computer aided dispatch, phones, CCTV, handheld radios, and access control systems.

• A valid State of Ohio Driver's License is required.

• Must successfully complete a Transportation Security Administration (TSA) 10-year fingerprint based Criminal History Records Check and employment background check and Security Threat Assessment.

• Must be able to pass a pre-employment physical and drug test.

• Must obtain Ground Vehicle Operator Non-Movement Credentialing within the first 30 days of employment and maintain these credentials for the duration of their employment.

• Must be able to lift and carry a minimum of thirty-five 35 pounds.

• Safety and security of large numbers of the public or personnel are required.

• In-depth knowledge of Federal Aviation Administration and TSA regulatory requirements pertain to safety and security operations and certification requirements.

• Highly motivated, self-starter with exceptional research, analytical, critical thinking, and collaborative and communication skills.

• Knowledge of 14 CFR Part 139 and 49 CFR Part 1542 and how it applies to this position.

• ACE Airport Communications Specialist Certification.

Key Responsibilities

• Assists with planning, organizing, training, directing and supervising the day-to-day operations and performance of Airport Security Operations Center (ASOC), Communications team, and Security Technology Systems.
• Prepares work schedules to ensure that sufficient shift employees are available for workload demands. Monitors and documents attendance of employees.
• Supervises the performance of the assigned staff develops and monitors employee goals, counsels and coaches, instructs and evaluates employees, initiates and enforces disciplinary actions, and informs leadership of performance or operational issues as they arise.
• Conducts inspections, compliance testing, evaluations and audits of operations, equipment, and programs to ensure conformance with required security regulations and Standard Operating Procedures (SOP).

Airport Dispatch Center Supervisor

• Monitors daily operations with the access control/CCTV services to ensure compliance with standard operating procedures, the airport security program, and initiatives by TSA.
• Assists in developing and implementing security communications programs and plans and ensures employees possess a working knowledge of security-related communication requirements. Assists in the development and updates to policies and procedures, and section budget.
• Collaborates with federal, state, and local law enforcement agencies and pertinent security officials on security incidents and violations, and during emergency response situations.
• Conducts communication-related briefings and training sessions for Airport Communications Specialists, leadership, and contractors.
• Coordinate information flow during emergency situations to appropriate personnel.
• Promotes and ensures compliance with occupational health and safety management policies, procedures, and programs to minimize employee accidents and to promote a safe work environment. Prepare accident and injury reports as necessary.
• Performs other related duties as required. Must be available 24/7 to TSA, Airport Emergency Plan emergencies, and weather-related codes affecting airport operations.

The Citys guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

The City of Cleveland makes available a variety of benefit options depending upon your employment status and any applicable union membership. In general, benefit options include comprehensive medical, dental, vision, prescription medical and life insurance. Specific information regarding benefit eligibility will be discussed and reviewed at the time of hire.

Employer City of Cleveland

Address 601 Lakeside Avenue

Cleveland, Ohio, 44114

Phone 216-664-2493