Airport Floater

Details

Floater

Location: Pittsburgh International

Hourly Rate: $21.70/HR

Schedule: FT Open Flexibility

Requirements: MUST have customer service experience + open for days, nights, overnight + holidays

The Spirit of the Position:

A LAZ Floater is a dynamic role that offers flexibility across two key departments-Call Center and Cashier-depending on the operational needs. The Floater is responsible for covering planned time off such as vacations, scheduled PTO, or short-term absences for staff in either department. In the absence of coverage needs, the Floater will work a set schedule in the Call Center.

Cashier Responsibilities:

• Greet, engage, and interact with customers exiting the facility, ensuring a positive and efficient experience.
• Handle cash transactions accurately, providing correct change and monitoring transactions.
• Maintain a high level of customer service while assisting with any inquiries or issues at the point of exit.

Call Center Specialist Responsibilities:

• Provide exceptional customer service by answering inbound calls and assisting with inquiries, complaints, or service requests in a professional and timely manner.
• Troubleshoot customer issues, dispatch service requests, and report concerns as needed.
• Actively monitor and address live wall alerts, ensuring the smooth operation of the facility.

As a Floater, your flexibility to switch between these roles is key to ensuring both departments maintain full coverage and optimal service levels during staff absences. The role requires adaptability, strong communication skills, and a commitment to providing excellent service in both environments.

Why LAZ?

• Team Atmosphere
• Growth Opportunities
• Pay Activ - On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training: No experience? We have you covered!
• Free company uniform
• Medical, dental, vision - 3 plan options!
• Competitive Pay/Wages.
• Health, dental, and vision insurance options.
• 401k Retirement savings plan.
• Paid time off and holidays.
• Opportunities for advancement and professional development.

Experience:

• Strong customer service experience.
• Cash handling experience is required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work in multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to reach your arm to assist customers inserting their ticket in the machine.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.