Airport Operations Senior Agent (Credentialing)

Minimum Qualifications

High school diploma or GED. Must currently be employed by Miami-Dade County with permanent status as an Airport Operations Agent and one year of continuous acceptable full-time service as an Airport Operations Agent. Must have achieved an overall rating of satisfactory or above on the performance evaluation covering the most recent rating period.

Applicants qualifying for employment with the Miami-Dade Aviation Department will be subject to extensive security screening, including but not limited to fingerprint checks, employment verification, and other such procedures as may be mandated by federal law. The security clearance required by federal law is a continuing condition of employment.

Recruitment Notes

Employees in this class oversee the Credentialing Agents to ensure compliance with TSA regulations and Miami Dade Aviation Department (MDAD) requirements. The role oversees the operation badge issuance, fingerprinting, training processes, and protects sensitive information while maintaining efficient customer service and workflow. The position also handles staff scheduling, coaching, leave coordination and ensures proper recordkeeping, inventory management, and properly discarding documentation one retention is reached.