Budgeting, Car Rentals, Communication Skills, Corporate Policies, Customer Support/Service, Driver's License, High School Diploma, Pricing, Problem Solving Skills, Rentals, Resolve Customer Issues
Budget Rent a Car of Atlanta is currently hiring for a Customer Service Agent at our Hartsfield Airport location to work 2nd shift (3pm-11pm). Qualified candidates must be flexible to nights and weekends. We offer competitive pay, paid vacations, paid holidays, paid personal days, incentive bonuses, cash bonuses for perfect attendance, and a 401K.
Requirements
Responsibilities
- Greet customers using standard dialogue
- Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.
- Perform vehicle exchanges and extensions
- Monitor traffic control
- Inspect incoming vehicles for new damage
- Report damages to on-duty supervisor
- Scan returning vehicles back into system
- Provide computerized receipt to customer
- Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
- Support a team environment by assisting other agents and/or other areas when needed
Desired Qualifications - Knowledge and use of computerized systems
- Intermediate proficiency in Microsoft applications
- Retail and sales experience
- Previous experience working in an outdoors environment
Minimum Qualifications - High School Diploma or equivalent
- 1 year of customer service experience
- Professional communication skills
- Problem resolution experience
- Minimum age of 18
- Valid Georgia driver's license
- Clean driving record