Airport Service Concierge

Job Description:

Job Summary:

You will be one of the first Crewmembers our Customers meet upon arrival to the station. Your priority is to provide Customers with an effortless and seamless check-in experience, while also ensuring the lounge is in tip-top shape & fully stocked with amenities. Strong attention to detail is required; you are responsible to verify that all documents been properly vetted, baggage has been screened, and Customers are fit to fly. When assigned, you may be responsible for valet duties: driving, parking and retrieving customer vehicles, and assisting customers in and out of their vehicle during arrival and departure. On-time performance is imperative in this role. Strict adherence to time/attendance, and appearance standards are required.

Responsibilities/Day in the Life Tasks:

•  Intermittent physical activity including bending, reaching and prolonged periods of standing
• Ability to occasionally lift 75+ pounds
• Must be able to work flexible shifts including early mornings, late nights, holidays and weekends
• All Airport Services Concierges (ASC) are trained as Ground Security Coordinators (GSC)
• Monitoring of operational environment to detect changes that affect Safety and notifying leadership as needed
• Review and ensure compliance with all updated to policies to include, Safety Alerts, Learning Notices, changes to procedures, changes to regulatory standards and local regulatory guidance
• Ensuring personal readiness to conduct safety-sensitive duties at all time and the proactive identification of fatigue, stress or other factors that may prevent a safe execution of duties and removing themselves from duty
• Responsible to ensure personal compliance with all DOT requirements regarding Drug & Alcohol
• Oversee all security protocols & processes, including but not limited to baggage & passenger screening.

Culture:

This Is How We Fly

Our Core Purpose is to deliver a joyful, simple travel experience for every Customer, in every interaction, every day. By living our values, we’ll be the world's most loved air carrier, providing superior results for all stakeholders.

I display a positive attitude. For others, and for myself.

I am an expert in my role. If I don’t know, I learn. If I need help, I ask.

I act with integrity every day. I never compromise on safety or security.

I am adaptable. I don’t just expect challenges, I embrace them.

I am engaged. Present. Tuned in. Listening, thinking, and contributing.

I do it for my Customer. Whoever they may be – a traveler, a colleague, or a business partner.

Required:

Experience-

• High School Diploma/GED
• 2-years customer service

Licenses & Certifications-

• Valid drivers license

Knowledge, Skills, & Abilities-

• Remain professional, logical and level headed in all situations especially stressful situations.
• Vigilant and aware of surroundings and circumstances and be present in the moment to recognize and act upon anything unsafe.
• Timeline focused with a high degree of calm urgency.
• Articulate and polished both verbally and visually.
• Knowledge of computer systems such as google business, Microsoft Office
• Computer Savvy

Preferred:

Experience-

• 4 year college degree
• 2 years Aviation or Airline/Airport operation experience
• Customer Service experience working with high end clients
• Travel Industry Experience

Basic Requirements:

• In compliance with federal aviation security requirements, candidates must be U.S. citizens or U.S. nationals.
• Must be able to travel often
• Able to lift up to 75 pounds
• Intermittent physical activity including bending, reaching, lifting, climbing stairs and prolonged periods of standing in addition to walking long distances
• Ability to work a flexible schedule including early mornings, nights, weekends and holidays
• Participate in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
• Must be able to work both indoors and outdoors for an extended amount of time during cold/wet or hot conditions

We do whatever it takes:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc.)

Starting Compensation:

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.